Records of conversations and events disappear

The manager talked to the customer, but the records of the conversations are not displayed in the card. There is a recording of the conversation in telephony, the conversation is displayed in the telephony application, but it is not searched for in events by number, and it is not in the process card either. I am attaching the screenshots [file]23035[/file] [file]23036[/file] [file]23037[/file] [file]23035[/file] [file]23036[/file] [file]23037[/file] [file]23035[/file] [file]23036[/file] [file]23037[/file] [file]23035[/file] [file]23036[/file] [file]23037[/file]