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Zadarma call stages

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Роман

2020-10-07 16:34:25

How to set up stages for calls? There is integration with Zadarma, but all calls are labeled the same
https://prnt.sc/uus7zz
https://prnt.sc/uus862
https://prnt.sc/uus8cp

Original question is available on version: ru

Answers:

Отдел Заботы

OneBox production

Hello, the question is not entirely clear. https://prnt.sc/uus862 this status means that no one picked up the phone, here is the status https://prnt.sc/uus8cp that the conversation took place. None of this is configurable, such statuses come immediately from telephony in the "disposition" field

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07.10.2020, 17:18

Original comment available on version: ru

Роман

Yes, I know about it. I meant similar filtering - https://prnt.sc/uutnj2

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07.10.2020, 17:36

Original comment available on version: ru

Отдел Заботы

OneBox production

So she and so will work on the specified statuses. Try, for example, to filter in the list of events "The conversation took place"

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07.10.2020, 18:12

Original comment available on version: ru

Роман

This filtering returns nothing.

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07.10.2020, 19:08

Original comment available on version: ru

Отдел Заботы

OneBox production

Then try other steps from the list

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07.10.2020, 21:05

Original comment available on version: ru

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