Kyivstar telephony window does not appear
Good day!
The Kyivstar call form does not appear (any numbers).
Tokens were changed, but it did not help.
The application was submitted to Kyivstar back in January.
Yesterday, March 18, our personal manager of Kyivstar announced that the problem was solved on their part. There have been no changes in our box, there is no window, therefore, as of now, Kyivstar replies that the problem is on the One Box side. Please check and correct!
Original question is available on version: ua
The Kyivstar call form does not appear (any numbers).
Tokens were changed, but it did not help.
The application was submitted to Kyivstar back in January.
Yesterday, March 18, our personal manager of Kyivstar announced that the problem was solved on their part. There have been no changes in our box, there is no window, therefore, as of now, Kyivstar replies that the problem is on the One Box side. Please check and correct!
Answers:
In your logs https://zhiraf.crm-onebox.com/admin/logs/showall/ajax/?file=api-registercall-202... your usertoken is not the same as specified in the settings https:/ /zhiraf.crm-onebox.com/app/kyievstar/settings/
replace with the one in the logs and try
replace with the one in the logs and try
19.03.2024, 15:15
Original comment available on version: ua
Ustimenko Igor
OneBox production wrote:
In your logs https://zhiraf.crm-onebox.com/admin/logs/showall/ajax/?file=api-registercall-202... your usertoken is not the same as specified in https settings: / /zhiraf.crm-onebox.com/app/kyievstar/settings/
replace with what is in the logs and try
Initially, a token was specified in the integration settings, which is specified in the FMS of Kyivstar. There were calls, but the call window did not appear.
Another token was displayed in the logs.
We changed the token in the integration settings to the one that was in the logs.
There were calls again, but the call window did not appear, and in the logs the token that is indicated in the FMS of Kyivstar began to be displayed.
Please check and tell me what to do so that the window appears?
19.03.2024, 16:59
Original comment available on version: ua
Good day! We had a similar problem, it was solved only after 3 months, thanks to technical support. Call Kyivstar, ask to add your IP addresses to their firewall.
20.03.2024, 11:02
Original comment available on version: ua
Chausova Tamara wrote:
Ustimenko Igor
OneBox production wrote:
In your logs https://zhiraf.crm-onebox.com/admin/logs/showall/ajax/?file=api-registercall-202... your usertoken is not the same as specified in the https settings: / /zhiraf.crm-onebox.com/app/kyievstar/settings/
replace with what is in the logs and try
First, the token specified in the Kyivstar FMS was registered in the integration settings. There were calls, but the call window did not appear.
A different token was displayed in the logs.
We changed the token in the integration settings to the one that was in the logs.
Again there were calls, but the call window did not appear, and the token specified in the Kyivstar FMS began to be displayed in the logs.
Please check and tell me what to do to make the window appear?
Now all accesses are correct and the window should be there unless you have it disabled and the stop status is set
20.03.2024, 11:02
Original comment available on version: ru
Ustimenko Igor
OneBox production wrote:
Chausova Tamara wrote:
Ustimenko Igor
OneBox production wrote:
In your logs https://zhiraf.crm-onebox.com/admin/logs/showall/ajax/?file=api-registercall-202... your usertoken is not the same as specified in the https settings: / /zhiraf.crm-onebox.com/app/kyievstar/settings/
replace with what is in the logs and try
First, the token specified in the Kyivstar FMS was registered in the integration settings. There were calls, but the call window did not appear.
A different token was displayed in the logs.
We changed the token in the integration settings to the one that was in the logs.
Again there were calls, but the call window did not appear, and the token specified in the Kyivstar FMS began to be displayed in the logs.
Please check and tell me what to do to make the window appear?
Now all accesses are correct and the window should be there unless you have it disabled and the stop status is set
Good afternoon
A window has appeared, thank you!
Now we will test all types of calls and if everything is ok, then we will close the task.
20.03.2024, 11:31
Original comment available on version: ru
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