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Problem connecting Box Ringostat integration due to custom url crm

There was a problem connecting the integration due to the custom url of our crm profile.
According to the standard, the url should look like https://box.domain-onebox.com
Our url looks like https://box.domain.com
It is precisely because of the format of our url that the integration settings in the Ringostat personal account are not saved. An example of an error in the screenshot.
How to solve the integration problem tech support Ringostat redirects to Box tech support.
Original question is available on version: ru

Answers:

Суханіцький Андрій OneBox CORP
OneBox Corp - Інтегратор
Personal license

Gleb wrote:
How to solve the integration problem tech support Ringostat redirects to Box tech support.

Ringostat has not been able to give you the opportunity to write your URL for 2 years already, we have already contacted them with a request that the URL does not always have the main domain crm-onebox.com
They promised to fix it, but they didn't.
There is an alternative for integration https://docs.google.com/document/d/1p5OCQwEaQzso4HFz3rGZl3R-Mr-FQ5WI/edit?usp=sh...
Or write to ringostat support to fix this problem on the side of ringostat
14.12.2021, 15:38
Original comment available on version: ru


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