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File upload error

Good afternoon.
I am attaching the viber chat file.
The file is uploaded to the server.
https://crm.ohrana.ua/admin/file/34879/
It can be seen that the manager was not mistaken. The file is correct.
Then a public link is formed, but, for some reason, already to file number 3
And these are the first files with the import of the old database. I'm even afraid to write on the forum what's there.
But you can see for yourself: https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/524747/edit/ (The file has already been deleted here, but the link is still active.)
Here is an example where the link is still there https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/385147/edit/
It is also clearly visible by linking files 1 and 2
https://crm.ohrana.ua/admin/files/list/?sortkey=cdate&sorttype=ASC
Bad games. I ask for an explanation.
Original question is available on version: ru

Answers:

Hello.
Unfortunately, I don't quite understand the problem from your description.
Can you please indicate whether with screenshots, or in some other way - so that it is clear what exactly you are doing and what is wrong as a result (perhaps even in the test process).
07.05.2021, 16:15
Original comment available on version: ru

It seems like the technical support department is already solving this problem with you. Check.
07.05.2021, 16:22
Original comment available on version: ru

Yes, but extremely slow, given that a mistake can result in legal problems. The link was still active this afternoon
07.05.2021, 21:27
Original comment available on version: ru

Now fixed, now sending a message/file to the chat via the Save button does not happen at all, but only through enter
14.05.2021, 15:54
Original comment available on version: ru


Shatokhina Irina wrote:
Now fixed, now sending a message/file to the chat via the Save button does not happen at all, but only through enter

Sending a file to the chat through saving the process - never happened.
14.05.2021, 16:40
Original comment available on version: ru


Tyndyk Maxim Vadimovich wrote:

Shatokhina Irina wrote:
Now fixed, now sending a message/file to the chat via the Save button does not happen at all, but only through enter

Sending a file to the chat through saving the process - never happened.

Maxim, task 2015793555 was created, there is a video, the file previously flew perfectly through the save button, and sometimes not what we send flew away
14.05.2021, 17:50
Original comment available on version: ru

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