Changing process statuses with a chat bot

1. For viber, in the processing of responses (which are the keyboard settings), depending on the selected button, send a request
If it's just from the presence of a comment, it seems like for the BP stage there is an action "Check for the presence of a comment in the process and switch the stage."
If you need an action that, depending on the specific text of the last viber comment in the process - switched to a specific stage - the development of such an action will take 4 hours (multi-setting "text" = "status")
2. There is nothing like this for telegram.
If checking for the presence of a comment is enough, you can add a comment type selector (viber \ telegram) to the action "Check for the presence of a comment in the process and switch the stage" - this will take 2 hours.
If you need an action that, depending on the specific text of the last telegram comment in the process - switched to a specific stage - adding a selector to the viber action according to clause 1 - will take +1 hour, otherwise a separate action - 4 hours.