When creating new tasks from Tilda forms, there is no contact search for a phone number.
Duplicate contacts are created with the same phone numbers.
So it's your fault? Do you need to know and add contacts manually?
When creating new tasks from Tilda forms, there is no contact search for a phone number. Duplicate contacts are created with the same phone numbers. So it's your fault? Do you need to know and add contacts manually?
[quote]
Zamogilny Dmitry
Employee wrote:
Good afternoon, can you bring examples of such duplicates?
[/quote]
so. https://difreight.crm-onebox.com/admin/shop/users/12817/
Phone number in base already є
on the right in the one in the front contact with another email y***@gmail.com I search for duplicates by email and create a contact, because we don’t know by phone
You can find it in https://difreight.crm-onebox.com/admin/logs/showall/ajax/?file=tilda-2021-02-18.log
Does the system check for more accurate information by phone or by e-mail? If one of the parameters does not match, then a new contact is created? In such a state of mind, how can you make more noise on the phone?
[quote]
Zamogilny Dmitry
Employee wrote:
on the right in the one in the front contact with another email y***@gmail.com I search for duplicates by email and create a contact, because we don’t know by phone
You can find it in https://difreight.crm-onebox.com/admin/logs/showall/ajax/?file=tilda-2021-02-18.log
[/quote]
Does the system check for more accurate information by phone or by e-mail? If one of the parameters does not match, then a new contact is created?
In such a state of mind, how can you make more noise on the phone?
Does the system check for more accurate information by phone or by e-mail? If one of the parameters does not match, then a new contact is created? In such a state of mind, how can you make more noise on the phone?
Or by one of the parameters - or by phone, or by e-mail?
[quote]
Yanina Iurchuk
difreight wrote:
[quote]
Zamogilny Dmitry
Employee wrote:
on the right in the one in the front contact with another email y***@gmail.com I search for duplicates by email and create a contact, because we don’t know by phone
You can find it in https://difreight.crm-onebox.com/admin/logs/showall/ajax/?file=tilda-2021-02-18.log
[/quote]
Does the system check for more accurate information by phone or by e-mail? If one of the parameters does not match, then a new contact is created?
In such a state of mind, how can you make more noise on the phone?
[/quote]
Or by one of the parameters - or by phone, or by e-mail?
Yanina Iurchuk difreight wrote: In such a state of mind, how can you make more noise on the phone?
so, the new checkbox in admin/shop/integrations/tilda-integrations/control/ is 1 year old.
[quote]
Yanina Iurchuk
difreight wrote:
In such a state of mind, how can you make more noise on the phone?
[/quote]
so, the new checkbox in admin/shop/integrations/tilda-integrations/control/ is 1 year old.
Yanina Iurchuk difreight wrote: Or by one of the parameters - or by phone, or by e-mail?
so, the same assessment - 1 year.
Ok, please, be kind, search for duplicates either by phone or by e-mail. If you can in the investment rahunok, yakschona, put up the rahunok. I want to clarify the logic: May be in the contact database, we will specify an e-mail and without a phone number. From the form Tilda come in the form of a new application. e-mail address, telephone number of prescriptions. A new contact is not generated, but a process is created for the current one. !Important, add the phone number to the contact card, transfer from Tilda. If a new phone number is transferred to Tilda, will the new phone number be added to the contact card? (The same with e-mail)
[quote]
Zamogilny Dmitry
Employee wrote:
[quote]
Yanina Iurchuk
difreight wrote:
Or by one of the parameters - or by phone, or by e-mail?
[/quote]
so, the same assessment - 1 year.
[/quote]
Ok, please, be kind, search for duplicates either by phone or by e-mail. If you can in the investment rahunok, yakschona, put up the rahunok.
I want to clarify the logic:
May be in the contact database, we will specify an e-mail and without a phone number.
From the form Tilda come in the form of a new application. e-mail address, telephone number of prescriptions.
A new contact is not generated, but a process is created for the current one. !Important, add the phone number to the contact card, transfer from Tilda.
If a new phone number is transferred to Tilda, will the new phone number be added to the contact card? (The same with e-mail)
Yanina Iurchuk difreight wrote: May be in the contact database, we will specify an e-mail and without a phone number. From the form Tilda come in the form of a new application. e-mail address, telephone number of prescriptions. A new contact is not generated, but a process is created for the current one. !Important, add the phone number to the contact card, transfer from Tilda. If a new phone number is transferred to Tilda, will the new phone number be added to the contact card? (The same with e-mail)
pracyuvatime so
[quote]
Yanina Iurchuk
difreight wrote:
May be in the contact database, we will specify an e-mail and without a phone number.
From the form Tilda come in the form of a new application. e-mail address, telephone number of prescriptions.
A new contact is not generated, but a process is created for the current one. !Important, add the phone number to the contact card, transfer from Tilda.
If a new phone number is transferred to Tilda, will the new phone number be added to the contact card? (The same with e-mail)
[/quote]
pracyuvatime so
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