I2CRM_Direct

[quote] Timofeev Artem Olegovich wrote: 1) If a client wrote a comment under a post, is it possible to create a task in the system so that it would be visible in which post the comment was? I haven't found such a setting yet. Can this be improved? What's in the watch? [/quote] there is an action of turning a message into a task, it seems to add a link to the description of the post [quote] Timofeev Artem Olegovich wrote: 2) Is it possible to make the response from Box to a comment from a post go not to the post, but to the user's Direct? [/quote] In theory, yes, but for this you need, for example, to make a chat block like Viber (there is a block in the process) - this is 8 hours of refinement. [quote] Timofeev Artem Olegovich wrote: 3) If three comments from different users were written almost simultaneously under a post, how many tasks will be generated in Box? If this is 1 task, is it possible to somehow separate them - create a separate task for each comment? [/quote] for some reason, the task will be created first, and the rest will be added to create separately for clients - it is necessary to finalize the setting into the action of turning into a task - this is 1 hour

[quote] Tyndyk Maxim Vadimovich Administrator wrote: there is an action of turning a message into a task, it seems to add a link to the description of the post [/quote] gives a link to the story, but you need to post Can this be added? How many hours?

[quote] Timofeev Artem Olegovich wrote: gives a link to the story, but you need to post Can this be added? How many hours? [/quote] If there was a src parameter in the push, it will be written to the event, and as a result, displayed in the process headers if it is an instcom type (that is, not a direct). If you have something wrong with an existing process - give a link to it, I'll see why.

I ask you to clarify this: when a client writes a comment under a post, it is necessary that the photo of the post itself and its description be attached to the task. Is it possible? And accordingly: if I attach a photo or video in the task, will it be displayed in the client's directive?

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Timofeev Artem Olegovich wrote: gives a link to the story, but you need to post Can this be added? How many hours? [/quote] If there was a src parameter in the push, it will be written to the event, and as a result, displayed in the process headers if it is an instcom type (that is, not a direct). If you have something wrong with an existing process - give a link to it, I'll see why. [/quote] I am clarifying

[quote] Timofeev Artem Olegovich wrote: when a client writes a comment under a post, it is necessary that the photo of the post itself and its description be attached to the task. Is it possible? [/quote] No, I2CRM does not provide this information to us. They only pass the link to the post and the text of the comment. [quote] Timofeev Artem Olegovich wrote: And accordingly: if I attach a photo or video in the task, will it be displayed in the client's directive? [/quote] Well, as it were, file transfer is provided (we provided for the photo). If there are parameters for video transmission - this should be checked with I2CRM.

[quote] Timofeev Artem Olegovich Employee wrote: [quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Timofeev Artem Olegovich wrote: gives a link to the story, but you need to post Can this be added? How many hours? [/quote] If there was a src parameter in the push, it will be written to the event, and as a result, displayed in the process headers if it is an instcom type (that is, not a direct). If you have something wrong with an existing process - give a link to it, I'll see why. [/quote] I am clarifying [/quote] https://crm.ohholding.com.ua/admin/customorder/issue/302075/edit/ - here is an example

Tyndyk Maxim Vadimovich Administrator wrote: for some reason, the task will be created first, and the rest will be added to create separately for clients - it is necessary to finalize the setting into the action of turning into a task - this is 1 hour [/quote] Good afternoon, Maxim, now the logic is this - whoever wrote the comment first will receive an answer on Instagram, if you answer through the task, no matter how many users leave comments, right?