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Good afternoon, 4 days ago we noticed that the Paid field stopped taking into account outgoing payments, this causes great inconvenience, please correct this situation.
[file]21576[/file]
Process example: https://owwa.crm-onebox.com/578328/
[file]21576[/file]
List of client orders: https://owwa.crm-onebox.com/app/workflowtype-order/?filterclientid=94860&filtershowclosed=1&mode=list
[file]21576[/file]
I ordered 3 payments: two incoming for UAH 799.20 and one outgoing for UAH 800, but only the first two are taken into account in the paid field, which is fundamentally incorrect. We see the same in the list of orders, that the process for the amount of UAH 799.20. and paid twice as much!
[file]21576[/file]
I am adding a screenshot.
[file]21576[/file]
[file]21576[/file]
Good afternoon, 4 days ago we noticed that the Paid field stopped taking into account outgoing payments, this causes great inconvenience, please correct this situation.
I ordered 3 payments: two incoming for UAH 799.20 and one outgoing for UAH 800, but only the first two are taken into account in the paid field, which is fundamentally incorrect. We see the same in the list of orders, that the process for the amount of UAH 799.20. and paid twice as much!
We found a solution, in the settings of the Payments and cash register application, it was necessary to remove the checkmark: "When calculating the amount of payment of the process, take into account payments according to the direction of the business process"
We found a solution, in the settings of the Payments and cash register application, it was necessary to remove the checkmark: "When calculating the amount of payment of the process, take into account payments according to the direction of the business process"
Glad to hear your problem has been resolved It may also be useful that the calculation of payments may be influenced by the action at the stage “Do not take into account payments of subprocesses”
Glad to hear your problem has been resolved
It may also be useful that the calculation of payments may be influenced by the action at the stage “Do not take into account payments of subprocesses”
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