Payment failure
Congratulations.
Since the new year, payment automation has stopped working, namely:
1. Promotional payment on promotion - previously, upon receiving the status paid, the OV automatically created a TTN, such orders were processed without our participation, now they are still hanging in the status processed
2. At the outlet, when paying by all methods related to likpay, etc., a discount on the payment system commission was automatically added, the payment was made and a TTN was created, and the automation also stopped working.
Where are the connections, what settings and where to check? Thank you in advance for your help (paid check/free advice)
Original question is available on version: ua
Максим
Since the new year, payment automation has stopped working, namely:
1. Promotional payment on promotion - previously, upon receiving the status paid, the OV automatically created a TTN, such orders were processed without our participation, now they are still hanging in the status processed
2. At the outlet, when paying by all methods related to likpay, etc., a discount on the payment system commission was automatically added, the payment was made and a TTN was created, and the automation also stopped working.
Where are the connections, what settings and where to check? Thank you in advance for your help (paid check/free advice)
Answers:
Good afternoon.
For a detailed analysis of the problems, please provide examples of processes (preferably as recent as possible) for each of the points.
For a detailed analysis of the problems, please provide examples of processes (preferably as recent as possible) for each of the points.
15.01.2025, 11:30
Original comment available on version: ua
Congratulations.
Here is from today - promo payment https://crm.smartid.com.ua/51877/ - the order is paid, but the payment has not been made and the TTN is not automatically created, there is no transition through the stages and transfer of the TTN to the prom (at this moment, because now we will create it manually to the prom and add it to the OV, we need to send it)
Here is from today - promo payment https://crm.smartid.com.ua/51877/ - the order is paid, but the payment has not been made and the TTN is not automatically created, there is no transition through the stages and transfer of the TTN to the prom (at this moment, because now we will create it manually to the prom and add it to the OV, we need to send it)
21.01.2025, 18:07
Максим
Original comment available on version: ua
Maksym Vadimovych Tyndyk
OneBox production wrote:
Good afternoon.
For a detailed analysis of the problems, please provide examples of processes (preferably as recent as possible) for each of the points.
and this is the socket https://crm.smartid.com.ua/51874/
Here, I think, something is connected with the name of the payment method, because payments are made normally for some, for example https://crm.smartid.com.ua/51870/ - here it went normally, but for some reason the TTN was not automatically created
21.01.2025, 18:11
Максим
Original comment available on version: ua
Maksym Vadimovich Tyndyk
OneBox production wrote:
Good afternoon.
For a detailed analysis of the problems, please provide examples of processes (preferably as recent as possible) for each of the points.
another one from the outlet https://crm.smartid.com.ua/51880/ - a payment should be made with a discount on the commission amount and a TTN with the transfer of the RZ should be automatically created
22.01.2025, 17:34
Максим
Original comment available on version: ua
Maksym Vadimovych Tyndyk
OneBox production wrote:
Good afternoon.
For a detailed analysis of the problems, please provide examples of processes (preferably as recent as possible) for each of the points.
The payment status via the API has stopped being transmitted to the prom, because in the delivery data block, the prom payment status field is empty, but it should be paid, it seems.
30.01.2025, 22:59
Максим
Original comment available on version: ua
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