Automation processing stopped working after update
After the last update, automation processing stopped working, such as "Generate an expected payment based on additional process fields" or "Change the business process and the status of the current, parent and all subordinate tasks." VanBox https://v.sigmatm.com.ua/. An example of the process https://v.sigmatm.com.ua/admin/customorder/order/11713/edit/, the expected payment was not generated, and the process hung, although it should have switched to the next stage, according to the subprocess settings.
Original question is available on version: ru
Answers:
Please specify at what stages you have indicated the actions (links), and can you also provide a test process where you can check for a problem?
02.04.2021, 16:31
Original comment available on version: ru
at the stage https://v.sigmatm.com.ua/admin/shop/workflowstatus/691/action/new/ the expected payment should be generated, it is not generated. The https://v.sigmatm.com.ua/admin/shop/workflowstatus/776/action/new/ step should switch the parent process, but it doesn't. Test process https://v.sigmatm.com.ua/admin/customorder/order/14096/edit/
05.04.2021, 09:28
Original comment available on version: ru
Switch the specified test process to a status from which it will be possible to switch to one of the specified statuses - so that we check the correctness of the actions.
05.04.2021, 17:28
Original comment available on version: ru
I figured out the expected payment, the checkbox "When creating the expected payment, set the current date as the date of the expected payment" flew off, why, it's not clear, but I had to re-set them for all processes. As for the second error: if you transfer the child process https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14105/edit/ to the "Shipped" status, the parent should switch from the status https://v. sigmatm.com.ua/admin/customorder/order/14096/edit/ to the "Shipped" status, however, this does not happen. Some of these processes have already hung for me, for example: https://v.sigmatm.com.ua/admin/customorder/order/11713/edit/ or https://v.sigmatm.com.ua/admin/customorder/order /13315/edit/
06.04.2021, 11:07
Original comment available on version: ru
As for the second error: if you transfer the child process https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14105/edit/ to the "Shipped" status, the parent should switch from the status https://v. sigmatm.com.ua/admin/customorder/order/14096/edit/ to the "Shipped" status, however, this does not happen.
can we switch this process to check if there is a problem?
Some of these processes have already hung for me, for example: https://v.sigmatm.com.ua/admin/customorder/order/11713/edit/ or https://v.sigmatm.com.ua/admin/customorder/order /13315/edit/
But these processes do not have a parent.
06.04.2021, 15:34
Original comment available on version: ru
You can switch, I specially created it and left it before the stage that causes the error.
https://v.sigmatm.com.ua/admin/customorder/order/11713/edit/ this is the parent and his daughter https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14054/edit /. Accordingly, for https://v.sigmatm.com.ua/admin/customorder/order/13315/edit/ daughter https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14106/edit/. The daughters passed the stage where the processing was set to "Change the business process and the status of the current, parent and all subordinate tasks", and the parents remained in their status.
https://v.sigmatm.com.ua/admin/customorder/order/11713/edit/ this is the parent and his daughter https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14054/edit /. Accordingly, for https://v.sigmatm.com.ua/admin/customorder/order/13315/edit/ daughter https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14106/edit/. The daughters passed the stage where the processing was set to "Change the business process and the status of the current, parent and all subordinate tasks", and the parents remained in their status.
07.04.2021, 10:02
Original comment available on version: ru
Is there an example that can be switched to the "Shipped" stage to check the search for the parent?
After all, your specified ones have already been switched for a long time
After all, your specified ones have already been switched for a long time
08.04.2021, 16:58
Original comment available on version: ru
Wrote earlier https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14105/edit/ daughter, https://v.sigmatm.com.ua/admin/customorder/order/14096/edit/ parent, you can switch the daughter to the status "Shipped"
08.04.2021, 17:48
Original comment available on version: ru
Specify the setting in the action "When switching the parent process, check its BP and status (instead of its parent process)"
For now you are checking the parent of the process being switched, that is, the parent of the parent.
For now you are checking the parent of the process being switched, that is, the parent of the parent.
09.04.2021, 17:24
Original comment available on version: ru
Now there is a new problem. The parent process turns into the same process as the child, and this happens when processed by only one user, there are no such problems with others. Example https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14244/edit/ his daughter https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14247/edit /. Moreover, these problems disappear when the user is granted administrator rights.
21.04.2021, 11:14
Original comment available on version: ru
Specify specifically which user and what actions are performed (as detailed as possible, you can record the screen).
21.04.2021, 15:36
Original comment available on version: ru
User Kirill Lukashov https://v.sigmatm.com.ua/admin/shop/users/9876/. Process "Implementation" https://v.sigmatm.com.ua/admin/shop/workflow/60/constructor/. Being in the "Shipping control" status, transfers the process to the "Shipped" status, on which the automation "Change the business process and the status of the current, parent and all subordinate tasks" is set. The parent process "Order" https://v.sigmatm.com.ua/admin/shop/workflow/55/constructor/ should switch from the status "Implementation" to the status "Shipped", and this happens with other users. But with this user, not only the status changes, but also the process itself, in the parent process the "Business process" field changes to "Realization" and the status "Shipping control", and, accordingly, from the "Orders" group it goes to the "Realizations" group. In fact, the parent begins to duplicate the daughter, and with errors, since the logic is violated.
26.04.2021, 13:40
Original comment available on version: ru
If only one user has a problem, it means either he does something differently than all users, or the steps are configured only for this user, which create a problem. Visually, there is nothing like that.
Can I have some test examples on which it is possible to switch under the specified user through the child process card? For on the above - there is no history of changes
Can I have some test examples on which it is possible to switch under the specified user through the child process card? For on the above - there is no history of changes
05.05.2021, 16:27
Original comment available on version: ru
https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14367/edit/ same process from another user https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/ 14368/edit/. As for "doing something wrong", it's unlikely, since the user did everything under my guidance, besides, the process is linear, it's not possible to do something wrong there. I didn’t set up stages for specific users, I usually try to be tied to roles, since users come and go, but roles remain. I even created a test user with the same role and everything goes fine, we have already deleted it and created it again, nothing helps, only if you give administrator rights, the error disappears.
06.05.2021, 13:10
Original comment available on version: ru
https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14367/edit/ same process from another user https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/ 14368/edit/.
Can I switch one of these processes for analysis under the user https://v.sigmatm.com.ua/admin/shop/users/9876/? (just don't switch)
07.05.2021, 17:51
Original comment available on version: ru
The SSH access we have is not working.
Probably you either have closed access from outside, or something else.
Give me access to m.tyndyk@crm-onebox.com
Probably you either have closed access from outside, or something else.
Give me access to m.tyndyk@crm-onebox.com
11.05.2021, 16:30
Original comment available on version: ru
Now with all users except users with Administrative rights there is an incorrect process switch
18.05.2021, 09:35
Original comment available on version: ru
Sent
I need SSH access to the server with OneBox, not user access to OneBox itself
18.05.2021, 09:43
Original comment available on version: ru
Hello Maxim.
A huge request to give a solution to the problem we encountered (correspondence above). This problem prevents us from completing the project for the client.
A huge request to give a solution to the problem we encountered (correspondence above). This problem prevents us from completing the project for the client.
31.05.2021, 16:14
Original comment available on version: ru
I under the user https://v.sigmatm.com.ua/admin/shop/users/9876/ switched the child process https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14367/edit/ to the status "Shipped (implementation)", and the parent https://v.sigmatm.com.ua/admin/customorder/order/14363/edit/ switched to "Shipped", which seems to be correct.
What am I doing wrong? How to repeat the problem so that it switches to the wrong PSU at all?
What am I doing wrong? How to repeat the problem so that it switches to the wrong PSU at all?
01.06.2021, 17:06
Original comment available on version: ru
You all do so, the error does not repeat. This time we will give the command to check on behalf of other users.
02.06.2021, 12:59
Original comment available on version: ru
Process https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14530/edit/ daughter https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14533/edit/ . An error has occurred.
The child process during execution changes the owner from the author to https://v.sigmatm.com.ua/admin/shop/users/14/ then to https://v.sigmatm.com.ua/admin/shop/users/ 9806/. If everything is done from the author, now everything goes fine, if from the responsible one, first from one (author) then from the other two, in the order of the process, in this case the error still pops up.
The child process during execution changes the owner from the author to https://v.sigmatm.com.ua/admin/shop/users/14/ then to https://v.sigmatm.com.ua/admin/shop/users/ 9806/. If everything is done from the author, now everything goes fine, if from the responsible one, first from one (author) then from the other two, in the order of the process, in this case the error still pops up.
02.06.2021, 16:35
Original comment available on version: ru
That is, you need to switch on behalf of the user that is responsible?
Is there a process where I can try switching from his responsible person?
Is there a process where I can try switching from his responsible person?
02.06.2021, 17:02
Original comment available on version: ru
https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14539/edit/ Now the process is on the user https://v.sigmatm.com.ua/admin/shop/users/14/ The next step will switch to https://v.sigmatm.com.ua/admin/shop/users/9806/
03.06.2021, 09:06
Original comment available on version: ru
Duck, something there is not the same status - we discussed above that the problem is when switching the process to the "Shipped" status, and there it is not available now.
I need a process in the desired previous status and specifically a link from which user to press the stage switch
I need a process in the desired previous status and specifically a link from which user to press the stage switch
03.06.2021, 16:16
Original comment available on version: ru
Process https://v.sigmatm.com.ua/admin/customorder/skritaya-gruppa/14539/edit/, user https://v.sigmatm.com.ua/admin/shop/users/9806/
04.06.2021, 13:36
Original comment available on version: ru
It seems to have been fixed - watch the new processes.
07.06.2021, 15:26
Original comment available on version: ru
OK, checked, while it works, we will observe.
07.06.2021, 16:33
Original comment available on version: ru
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