Action bug
The order runs between the stages "Vehicle In Progress, Waiting From Supplier" and "Vehicle In Progress, Delivered From Supplier"
Judging by the settings - now it does not work correctly. At the stage Waiting from the supplier, a transition is configured if the product is sufficient in the warehouse. And the transition occurs to the stage "delivered from the supplier". And at the "waiting from the supplier" stage, a transition is configured if there are not enough products in the warehouse. It turns out that the two actions contradict each other - the Stage cannot jump.
Here is the question where this problem has already been solved https://crm-onebox.com/ru/support/server-installation/3760-kritichno-tormozit-bo...
Now disabled the automatic transition, because otherwise the whole program hangs
Original question is available on version: ru
Judging by the settings - now it does not work correctly. At the stage Waiting from the supplier, a transition is configured if the product is sufficient in the warehouse. And the transition occurs to the stage "delivered from the supplier". And at the "waiting from the supplier" stage, a transition is configured if there are not enough products in the warehouse. It turns out that the two actions contradict each other - the Stage cannot jump.
Here is the question where this problem has already been solved https://crm-onebox.com/ru/support/server-installation/3760-kritichno-tormozit-bo...
Now disabled the automatic transition, because otherwise the whole program hangs
Answers:
Can you provide an example of a problematic (preferably test) process, on which we can analyze the above problem?
26.03.2021, 15:00
Original comment available on version: ru
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/613491/edit/
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/613528/edit/
by history you can see how many times there was an automatic transition between these stages
There is no active order with this issue as I disabled the transition. If I turn it on, everything hangs and I can't work.
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/613528/edit/
by history you can see how many times there was an automatic transition between these stages
There is no active order with this issue as I disabled the transition. If I turn it on, everything hangs and I can't work.
26.03.2021, 17:02
Original comment available on version: ru
Lagoda Alexey wrote:
If I turn it on, everything hangs and I can't work.
Which one are you turning on?
I see you have added 2 actions at one stage "Change the process stage if there are enough products in stock" and "Check the availability of products in stock" one after the other with the same status for the transition
Or if you turn on the check here http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/ - will it be a recursive switch?
29.03.2021, 18:01
Original comment available on version: ru
3) Tell him what to Reply https://crm-onebox.com/ru/support/business-processes/7903-bag-deystviya/#answer2...
The action Check availability of products in stock at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1173/action/new/ has been disabled for a long time and should not affect operation. It can be removed. And the same action at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/ was disabled recently, just because it was constantly jumping between stages
The action Check availability of products in stock at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1173/action/new/ has been disabled for a long time and should not affect operation. It can be removed. And the same action at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/ was disabled recently, just because it was constantly jumping between stages
29.03.2021, 21:41
Original comment available on version: ru
The action Check availability of products in stock at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1173/action/new/ has been disabled for a long time and should not affect operation. It can be removed. And the same action at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/ was disabled recently, just because it was constantly jumping between stages
29.03.2021, 21:43
Original comment available on version: ru
By chance, there is no example of a process in the status http://crm.adparts.com.ua/admin/shop/workflowstatus/1173/action/new/ in order to check on it why it switches and in case of an error - fix it?
30.03.2021, 17:50
Original comment available on version: ru
Created a test process http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/631222/edit/
But it seems to me that the error occurs not at the stage you specified, but at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/
But it seems to me that the error occurs not at the stage you specified, but at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/
01.04.2021, 19:48
Original comment available on version: ru
Please see also this question of mine https://crm-onebox.com/ru/support/orders/7904-perestala-rabotat-nastroyka/
01.04.2021, 19:48
Original comment available on version: ru
Lagoda Alexey wrote:
Created a test process http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/631222/edit/
But it seems to me that the error occurs not at the stage you specified, but at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/
I will check both stages to understand where something may not work correctly (or actions are not configured correctly)
How will the result - I will let you know
05.04.2021, 17:31
Original comment available on version: ru
so, it turns out that we are interested in a bunch of statuses "Vehicle In Work, Waiting from the supplier" and "Vehicle In Work, Delivered from the supplier"
can the test process be switched to "Vehicle In Progress, Waiting From Supplier" ?
can the test process be switched to "Vehicle In Progress, Waiting From Supplier" ?
05.04.2021, 17:40
Original comment available on version: ru
of course - switch wherever you want (it's a test one). do what you want with it
05.04.2021, 18:10
Original comment available on version: ru
Lagoda Alexey wrote:
But it seems to me that the error occurs not at the stage you specified, but at the stage http://crm.adparts.com.ua/admin/shop/workflowstatus/1174/action/new/
Probably not. I have run the action at this point - there is enough stock - there is no switching back to "Vehicle In Progress, Waiting From Supplier".
I would like an example of the process where the problem is observed ...
06.04.2021, 15:47
Original comment available on version: ru
Understood. Then I will turn on the action again and as soon as the process with the problem appears, I will immediately reset it to you. But we won’t be able to work like this for a long time, since the box starts to hang (probably pulls the server’s RAM)
06.04.2021, 20:16
Original comment available on version: ru
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