Flew completion on sending auto messages DOUBLE 2

I'm waiting for the answer !

[quote] Netudykhata Inna wrote: I'm waiting for the answer ! [/quote] Now I'll take care of your question. For the future - don't comment on threads that don't have replies - that way we see that the request is "new" and will respond to it much sooner.

if you answered that you took the request to work, I would not have to write again) everything is simple

The logic of the action did not match its name - I renamed it to "Send a letter of gratitude to the client for the payment received in the last hour." Actually action every hour sends letters on payments for the previous hour. Considering that the time of sending is indicated, this will happen at the specified time by a scheduled mailing. Specify, now there is a fresh payment for the last hour or two, for which a notification was not sent (to make sure that it works)?

[quote] Tyndyk Maxim Vadimovich Administrator wrote: The logic of the action did not match its name - I renamed it to "Send a letter of gratitude to the client for the payment received in the last hour." Actually action every hour sends letters on payments for the previous hour. Considering that the time of sending is indicated, this will happen at the specified time by a scheduled mailing. Specify, now there is a fresh payment for the last hour or two, for which a notification was not sent (to make sure that it works)? [/quote] this action worked correctly out without changing the name ! the problem is that periodically this action does not work and I'm already tired of writing about it, the revision cost 7 hours! and there are already 19 tasks for the fact that the action does not work .... yes, we have orders with payment yesterday: https://crm.mama.travel/admin/shop/finance/payment/72071/control/ and today: https://crm.mama.travel/admin/shop/finance/payment/72076/control/ The action checks if there are NEW payments and sends a notification to the client with the amount of the payment, nothing complicated!

[quote] Netudykhata Inna wrote: and today: https://crm.mama.travel/admin/shop/finance/payment/72076/control/ [/quote] Well, on the example of this payment - it was created in 13.11 At the same time, the action indicates the time of dispatch from 10.00 to 11.00 - accordingly, it will be sent tomorrow at 10.00 How do you check that the action didn't work?

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Netudykhata Inna wrote: and today: https://crm.mama.travel/admin/shop/finance/payment/72076/control/ [/quote] Well, on the example of this payment - it was created in 13.11 At the same time, the action indicates the time of dispatch from 10.00 to 11.00 - accordingly, it will be sent tomorrow at 10.00 How do you check that the action didn't work? [/quote] well, we have all the events displayed in the comments, you can see when nothing was sent the time you set is such that messages did not come at night, if a message arrives the next day this is not a problem, the problem is that they do NOT come at all

Hello, how can I make this modification work properly? I'm tired of writing and asking, we paid for the revision, I just want it to work! what needs to be done for this?

[quote] Netudykhata Inna wrote: I'm tired of writing and asking, we paid for the revision, I just want it to work! what needs to be done for this? [/quote] If you have a personal manager - you can contact him. I am not the manager who oversaw the revision - but I want to help you, so I ask questions and try to figure out what is wrong with you. Actually, in my last message, I indicated the logic when letters are sent - and asked you for information on how you checked that the notification did not go away.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Netudykhata Inna wrote: I'm tired of writing and asking, we paid for the revision, I just want it to work! what needs to be done for this? [/quote] If you have a personal manager - you can contact him. I am not the manager who oversaw the revision - but I want to help you, so I ask questions and try to figure out what is wrong with you. Actually, in my last message, I indicated the logic when letters are sent - and asked you for information on how you checked that the notification did not go away. [/quote] I do not consider it necessary to take a personal manager, because I'm just unrealistically angry that the revision does not work once again. Moreover, I paid 7 hours for this action, and several times I paid for those support due to the fact that this function does not work. Those. It seems to me that the logic is not to do it once, but to put pressure on those support, but it’s somehow stupid when you still have to be responsible for the work that you did. I feel sorry for my time, I have a job, why once a month I have to deal with clarifications and requests to make a working function that should work! ? Nothing personal Maxim, this claim is not against you personally!

[quote] Netudykhata Inna wrote: I do not consider it necessary to take a personal manager, because I'm just unrealistically angry that the revision does not work once again. Moreover, I paid 7 hours for this action, and several times I paid for those support due to the fact that this function does not work. Those. It seems to me that the logic is not to do it once, but to put pressure on those support, but it’s somehow stupid when you still have to be responsible for the work that you did. [/quote] I am not suggesting that you buy anything. I just pointed out that if there is one, you can refer to it. [quote] Netudykhata Inna wrote: I feel sorry for my time, I have a job, why once a month I have to deal with clarifications and requests to make a working function that should work! ? [/quote] I am similarly sorry for both your time and mine. But I am trying to get from you how and on the basis of what you decided that the functionality does not work in order to solve your problem and close this issue. Perhaps there is some misunderstanding about the problem - we need to spend a little more time, figure it out and resolve this issue. Actually, as soon as you have time - I suggest doing this using the example of some kind of contact and payment.

https://crm.mama.travel/admin/customorder/order/93045/edit/ here is the order. How do I understand that the action does not work? - we have to check payments, if they were, the client receives a message, you can see the message test - the message was not sent

https://crm.mama.travel/admin/customorder/order/93766/edit/ here is another client, no messages were sent either

[quote] https://crm.mama.travel/admin/customorder/order/93045/edit/ here is the order. How do I understand that the action does not work? - we have to check payments, if they were, the client receives a message, you can see the message test - the message was not sent Netudykhata Inna wrote: https://crm.mama.travel/admin/customorder/order/93766/edit/ here is another client, no messages were sent either [/quote] Have you seen my answer regarding clients not being subscribed? Are these customers of the specified orders - 100% subscribed to the dialogue with your viber account? It will be impossible to send a message to a viber account that is not signed (messages are not allowed), only if you are not an official viber partner (or whatever)

https://crm.mama.travel/admin/customorder/order/93766/edit/ this client is subscribed our action sends a message to telegram/viber/direct instagram he is subscribed to instagram, but he does NOT receive a payment message. previously messages were sent correctly

Here's what I noticed - in your action for the same i2crm (instagram) it is indicated that you send messages on behalf of the person responsible for the process - that is, using the example of the process https://crm.mama.travel/admin/customorder/order/93766/ edit/ - responsible person https://crm.mama.travel/admin/shop/users/3/ But for this contact https://crm.mama.travel/admin/shop/users/3/ I don't see that there is information about the Instagram account - in fact, there is no one to send from.

well, we have other automessages [file]1748[/file] they are sent normally) if we change only the text of the message, there is no setting

[quote] Netudykhata Inna wrote: well, we have other auto messages, they are sent normally) if we change it, then only the text of the message, there is no setting [/quote] Well, now you are showing on the screenshot that you are sending messages from another account - Mama Travel And I'm talking about the fact that on the example of problematic orders - it is indicated to send on behalf of the manager - he does not have an instagram account in the database Can you try to send from this working Mama Travel account in actions?