Some processes are not opening
Hello.
For some reason, such a situation began to arise that some orders from customers are not opened (one business process).
And some of them open, while others do not.
Do not open incl. and those processes that are closed.
The first time this happened was a few days ago. The closed process did not open. After some time (after a few hours) it opened. Now everything has repeated itself, but not only with closed processes, but also with some open ones. Employees cannot work.
What could be the reason?
Original question is available on version: ru
For some reason, such a situation began to arise that some orders from customers are not opened (one business process).
And some of them open, while others do not.
Do not open incl. and those processes that are closed.
The first time this happened was a few days ago. The closed process did not open. After some time (after a few hours) it opened. Now everything has repeated itself, but not only with closed processes, but also with some open ones. Employees cannot work.
What could be the reason?
Answers:
Good afternoon. There may be dozens of reasons. Please give a link to a similar process, I'll see why this happens.
18.05.2022, 11:22
Original comment available on version: ru
Three links:
Closed process, does not open
https://sauda24crm.com/admin/customorder/order/27244/edit/
Open process, does not open
https://sauda24crm.com/admin/customorder/order/71694/edit/
open process, open
https://sauda24crm.com/admin/customorder/order/71903/edit/
All these processes are at different stages. But it is strange that a closed process, which is at a stage where no checks at all take place, i.e. there are no repetitive actions... this process does not open either.
Closed process, does not open
https://sauda24crm.com/admin/customorder/order/27244/edit/
Open process, does not open
https://sauda24crm.com/admin/customorder/order/71694/edit/
open process, open
https://sauda24crm.com/admin/customorder/order/71903/edit/
All these processes are at different stages. But it is strange that a closed process, which is at a stage where no checks at all take place, i.e. there are no repetitive actions... this process does not open either.
18.05.2022, 11:40
Original comment available on version: ru
The problem is the following:
in the template https://sauda24crm.com/admin/shop/document/templates/32/control/ some of the users indicated such a link to the photo
In the document viewing block, all documents are converted, including to pdf, the convector program cannot download this link for a long time and crashes due to a timeout. Then the next document and again a timeout crash and so on several times in each process and you cannot open it.
How to decide:
1. ALWAYS correct your templates. Such a link is or was in at least 15 templates. Total crooked documents 8000+
2. After completing the first step, you can use the script to correct all your documents in order to insert the correct link simply with a link to the project. It will take about 2 hours to finish.
wkhtmltopdf crashes on timeout if it tells you something.
in the template https://sauda24crm.com/admin/shop/document/templates/32/control/ some of the users indicated such a link to the photo
In the document viewing block, all documents are converted, including to pdf, the convector program cannot download this link for a long time and crashes due to a timeout. Then the next document and again a timeout crash and so on several times in each process and you cannot open it.
How to decide:
1. ALWAYS correct your templates. Such a link is or was in at least 15 templates. Total crooked documents 8000+
2. After completing the first step, you can use the script to correct all your documents in order to insert the correct link simply with a link to the project. It will take about 2 hours to finish.
wkhtmltopdf crashes on timeout if it tells you something.
18.05.2022, 13:44
Original comment available on version: ru
found as quickly as possible to solve, it is possible for 1 hour. Bill?
18.05.2022, 14:00
Original comment available on version: ru
one.
"The problem is this:
in the template https://sauda24crm.com/admin/shop/document/templates/32/control/ some of the users indicated such a link to the photo"
"some of the users ..." - this link was originally in the vanbox templates, i.e. when we took a clean vanbox, there were templates that contained this link.
We just made the necessary changes for us and did not insert any links.
We insert a logo into the documents, and as far as I can see, if you remove this link, the logo is not displayed, i.e. as I understand it, the link was originally inserted into the template by the developers to display the logo?
2.
"In the document viewing block, all documents are converted, including to pdf, the convector program cannot download this link for a long time and crashes on a timeout"
"Such a link is or was in at least 15 templates. There are 8000+ crooked documents in total"
We do not open all documents at once, we open several processes, each with several documents. Or is it all the same at the moment all 8000+ documents are taken into account?
If we now delete the old files with the automatic action "Delete old files", will the problem be solved?
Or do I need to somehow change the link? If you need to change, will the logo be displayed on the document after that?
"The problem is this:
in the template https://sauda24crm.com/admin/shop/document/templates/32/control/ some of the users indicated such a link to the photo"
"some of the users ..." - this link was originally in the vanbox templates, i.e. when we took a clean vanbox, there were templates that contained this link.
We just made the necessary changes for us and did not insert any links.
We insert a logo into the documents, and as far as I can see, if you remove this link, the logo is not displayed, i.e. as I understand it, the link was originally inserted into the template by the developers to display the logo?
2.
"In the document viewing block, all documents are converted, including to pdf, the convector program cannot download this link for a long time and crashes on a timeout"
"Such a link is or was in at least 15 templates. There are 8000+ crooked documents in total"
We do not open all documents at once, we open several processes, each with several documents. Or is it all the same at the moment all 8000+ documents are taken into account?
If we now delete the old files with the automatic action "Delete old files", will the problem be solved?
Or do I need to somehow change the link? If you need to change, will the logo be displayed on the document after that?
18.05.2022, 15:09
Original comment available on version: ru
That at one moment when you try to open, for example, only 1 process, it does not open because of 8000+ documents? It is not clear why the convector program cannot download a link for a long time only for one process?
18.05.2022, 15:15
Original comment available on version: ru
No, it doesn't open because there is a document in the process or its subprocess that contains this broken link. The problem is solved by changing links to the correct one in all 15 templates and 8k documents. After the change, all previous photos, logos, etc. will be displayed and the process will open
18.05.2022, 15:21
Original comment available on version: ru
I don't know where the broken link is from? We didn't invent it ourselves. We took the vanbox templates from this link. Actually, they didn't change it at all. Were the templates wrong initially? Why did they work for several years? Why only 2 days ago the link became wrong? Those. Why did the problem suddenly arise from scratch 2 days ago?
What is the correct link to which you need to change the old one now?
What is the correct link to which you need to change the old one now?
18.05.2022, 15:50
Original comment available on version: ru
1. You inserted it there in the 3rd template and then unpacked this template. In the screenshot, the template change history with the date and the user who made the changes.
2. The link was wrong since 2020-02-15 14:58:57
3. The problem is not from scratch, it is quite specific and arose as a result of incorrect system settings
4. The correct link was originally, it is also on the screenshot. In extreme cases, you can add https://sauda24crm.com to it at the beginning
2. The link was wrong since 2020-02-15 14:58:57
3. The problem is not from scratch, it is quite specific and arose as a result of incorrect system settings
4. The correct link was originally, it is also on the screenshot. In extreme cases, you can add https://sauda24crm.com to it at the beginning
18.05.2022, 15:56
Original comment available on version: ru
"1. You inserted it there in the 3rd template and then copied this template"
Well, we removed the link, and then inserted the same link of yours, we didn’t invent it ourselves. Exactly the same link is in the original templates, which we have not touched and do not use. Therefore, we can say that we have nothing to do with the link.
But then we transferred boxing to our domain. Now I don’t remember who did it, your specialists or not ... Apparently the link in the documents remained the same. And because documents worked after the transfer, then we duplicated this template.
Still, it is not clear, if after the transfer of the domain the link became crooked, then why did it stop working only 2 days ago ... because of the number of accumulated documents?
Well, we removed the link, and then inserted the same link of yours, we didn’t invent it ourselves. Exactly the same link is in the original templates, which we have not touched and do not use. Therefore, we can say that we have nothing to do with the link.
But then we transferred boxing to our domain. Now I don’t remember who did it, your specialists or not ... Apparently the link in the documents remained the same. And because documents worked after the transfer, then we duplicated this template.
Still, it is not clear, if after the transfer of the domain the link became crooked, then why did it stop working only 2 days ago ... because of the number of accumulated documents?
18.05.2022, 16:16
Original comment available on version: ru
"1. DO fix your templates."
The link was originally
https://sauda-24.crm-onebox.com/admin/shop/document/templates/3/control/{image}
After transferring to another domain, d.b. link https://sauda24crm.com/admin/shop/document/templates/3/control/{image} ?
Those. now to make a replacement in all templates?
The link was originally
https://sauda-24.crm-onebox.com/admin/shop/document/templates/3/control/{image}
After transferring to another domain, d.b. link https://sauda24crm.com/admin/shop/document/templates/3/control/{image} ?
Those. now to make a replacement in all templates?
18.05.2022, 16:25
Original comment available on version: ru
The history of changes shows that it was you who inserted it there. There is a problem, I showed it to you. You can fix it yourself or use my services, questions why, why 2 days ago, etc. will not lead to a solution to the problem. Have a good day.
18.05.2022, 16:26
Original comment available on version: ru
you just need to change it to https://sauda24crm.com{image}
18.05.2022, 16:27
Original comment available on version: ru
"1. DO fix your templates."
This point has been made. The link has been corrected. But they still replaced it with https://sauda24crm.com/admin/shop/document/templates/3/control/{image}, and not with https://sauda24crm.com{image} , because here https://sauda24crm.com{image} an additional image is loaded, which is not needed for documents.
2.
"After completing the first step, you can correct all your documents with a script to insert the correct link ..."
Can you please urgently do this, because. we have a job, it is impossible to open orders.
We guarantee payment.
This point has been made. The link has been corrected. But they still replaced it with https://sauda24crm.com/admin/shop/document/templates/3/control/{image}, and not with https://sauda24crm.com{image} , because here https://sauda24crm.com{image} an additional image is loaded, which is not needed for documents.
2.
"After completing the first step, you can correct all your documents with a script to insert the correct link ..."
Can you please urgently do this, because. we have a job, it is impossible to open orders.
We guarantee payment.
18.05.2022, 17:51
Original comment available on version: ru
congratulations. You haven't fixed anything. I clearly indicated what and what needs to be replaced.
18.05.2022, 18:00
Original comment available on version: ru
Alim Akhmetov wrote:
This point has been made. The link has been corrected. But they still replaced it with https://sauda24crm.com/admin/shop/document/templates/3/control/{image}, and not with https://sauda24crm.com{image} , because here https://sauda24crm.com{image} an additional image is loaded, which is not needed for documents.
If you don't want this image, you need to remove this <img tag completely so that it doesn't exist in the document at all.
18.05.2022, 18:09
Original comment available on version: ru
If you change as you said - to https://sauda24crm.com{image} ,
then in the document, in addition to the logo for documents, there is also a second picture, which is the main one, but not for documents.
And the option that we inserted was tested in one of the orders, i.e. created a document and tried to open an order, the order opens.
https://sauda24crm.com/admin/customorder/order/21101/edit/
then in the document, in addition to the logo for documents, there is also a second picture, which is the main one, but not for documents.
And the option that we inserted was tested in one of the orders, i.e. created a document and tried to open an order, the order opens.
https://sauda24crm.com/admin/customorder/order/21101/edit/
18.05.2022, 18:11
Original comment available on version: ru
Well, so you display a picture of which is NOT in the document. Why do it at all?
18.05.2022, 18:12
Original comment available on version: ru
Those. you deliberately insert a non-working link to the image into the document. If you don’t need it there, you need to remove the <img tag in the templates in the place where the picture used to be
18.05.2022, 18:16
Original comment available on version: ru
It's just that initially everything was already formatted conveniently in the templates: columns and so on. And this link, which was also "as if participating" in the formatting. So they left it, because. Formatting documents in the editor that is available is inconvenient. Fed up with the editor.
Then we change patterns.
Then we change patterns.
18.05.2022, 18:18
Original comment available on version: ru
Look at the document. https://sauda24crm.com/admin/document/18091/control/ I removed the extra <img tag with a crooked link there, nothing has changed in the "formatting". Do the same in all your templates so that this error does not happen again.
18.05.2022, 18:21
Original comment available on version: ru
The script worked, it's up to you: fix all the templates and remove unnecessary <img from them
18.05.2022, 18:25
Original comment available on version: ru
Well thank you!
Now I will deal with this extra tag.
Are you on Telegram? Can I continue the correspondence with you about payment?
Now I will deal with this extra tag.
Are you on Telegram? Can I continue the correspondence with you about payment?
18.05.2022, 18:32
Original comment available on version: ru
You'll just get an invoice in the mail tomorrow. I am not directly involved in this, I passed it on to the responsible employee.
18.05.2022, 21:10
Original comment available on version: ru
Now I checked the documents (after the links in them were replaced with a script), the information seemed to be lost there. Instead of everything, only the number 1 appears.
Here is an example that I gave at the beginning of the correspondence
https://sauda24crm.com/admin/customorder/order/71694/edit/
Here is an example that I gave at the beginning of the correspondence
https://sauda24crm.com/admin/customorder/order/71694/edit/
19.05.2022, 06:30
Original comment available on version: ru
Hello, I have corrected the documents.
There are only 5 pieces left with id 18085 18086 18087 18088 18089 that could not be fixed. Delete them and generate new ones.
There are only 5 pieces left with id 18085 18086 18087 18088 18089 that could not be fixed. Delete them and generate new ones.
19.05.2022, 11:21
Original comment available on version: ru
also note that you have not corrected 6 document templates with id: 2, 20, 29, 30, 75, 78
19.05.2022, 11:31
Original comment available on version: ru
Hello.
We found another order that does not open https://sauda24crm.com/admin/customorder/order/70740/edit/
Apparently there, too, the script did not work correctly when replacing a link in a document.
Can you please check.
We found another order that does not open https://sauda24crm.com/admin/customorder/order/70740/edit/
Apparently there, too, the script did not work correctly when replacing a link in a document.
Can you please check.
23.05.2022, 16:19
Original comment available on version: ru
It turns out that orders for all legal entities do not open. You probably didn't go through all the documents with the script.
Those. for legal entities, in addition to invoices and other things, we also issue invoices for payment (document template with id: 2). You probably missed them.
Accounting requires access ... because. they need to open orders and look at the documents there.
Fix it please!
Those. for legal entities, in addition to invoices and other things, we also issue invoices for payment (document template with id: 2). You probably missed them.
Accounting requires access ... because. they need to open orders and look at the documents there.
Fix it please!
24.05.2022, 08:51
Original comment available on version: ru
anonymous hamster
OneBox production wrote:
also note that you have not corrected 6 document templates with id: 2, 20, 29, 30, 75, 78
https://sauda24crm.com/admin/shop/document/templates/29/control/ here is the document template in which the link is still
src="https://sauda-24.crm-onebox.com/admin/shop/document/templates/3/control/{image}&... in the img tag, i.e. I gave you a list of templates that you DID NOT FIX
https://sauda24crm.com/admin/shop/document/templates/75/control/ here is the second such template. Those. you have 2 templates left with an error. Those. the script did not work, but you just for some reason did not fix all your errors in the system settings. After you do that, you can write here and I can re-run the script
24.05.2022, 11:21
Original comment available on version: ru
everything was fixed ... maybe they accidentally left some old templates that we don’t use anywhere and never, but it seems like they changed everything. These old templates are not used in those orders that do not open. But we can't even check right now. No one is allowed into the system. They write "The limit of authorization attempts has been exceeded, please try again in 1 hour."
This happens from time to time, interferes with work. It is not clear why such a message occurs and what to do about it?
This happens from time to time, interferes with work. It is not clear why such a message occurs and what to do about it?
24.05.2022, 12:18
Original comment available on version: ru
Unfortunately, you showed originality and in 9 templates you inserted a link with templates / another number / instead of templates / 3 / this is in 8, 9, 10, 14, 19, 21, 29, 75, 79 templates. Another 300 documents were generated using these templates. You need to fix the jambs in these templates. Then there are 2 ways if the order does not open:
1. https://sauda24crm.com/admin/customorder/order/70740/document/ enter the list of his documents by order id instead of 70740, see where the jamb is in it, edit and then the order will open
2. Write a new script that will fix these 300 documents as well. It's 1 hour more
Concerning your new question: you need not to make mistakes when entering passwords. The user is given 10 attempts to enter a password per hour, if you enter the wrong password for the 11th time, you see an error. What to do: enter the correct passwords during authorization.
1. https://sauda24crm.com/admin/customorder/order/70740/document/ enter the list of his documents by order id instead of 70740, see where the jamb is in it, edit and then the order will open
2. Write a new script that will fix these 300 documents as well. It's 1 hour more
Concerning your new question: you need not to make mistakes when entering passwords. The user is given 10 attempts to enter a password per hour, if you enter the wrong password for the 11th time, you see an error. What to do: enter the correct passwords during authorization.
24.05.2022, 12:49
Original comment available on version: ru
one.
We don't manually enter passwords at all. Everything is stored in the browser, we insert it automatically and enter.
2.
And as for the documents, I can’t check all this now, but sorry to repeat, in the orders of legal entities there is an invoice for payment, which is generated according to template 2. And here 8, 9, 10, 14, 19, 21, 29, 75 .79?
In addition to the invoice for payment, all other documents are the same as in other orders, and these other orders are opened after you have worked on them with a script.
It turns out that the problem is exactly the Invoice for payment (template 2)
Those. where there are no invoices for payment, those orders are opened and templates 8, 9, 10, 14, 19, 21, 29, 75, 79 are not a hindrance to this.
We don't manually enter passwords at all. Everything is stored in the browser, we insert it automatically and enter.
2.
And as for the documents, I can’t check all this now, but sorry to repeat, in the orders of legal entities there is an invoice for payment, which is generated according to template 2. And here 8, 9, 10, 14, 19, 21, 29, 75 .79?
In addition to the invoice for payment, all other documents are the same as in other orders, and these other orders are opened after you have worked on them with a script.
It turns out that the problem is exactly the Invoice for payment (template 2)
Those. where there are no invoices for payment, those orders are opened and templates 8, 9, 10, 14, 19, 21, 29, 75, 79 are not a hindrance to this.
24.05.2022, 13:05
Original comment available on version: ru
1. This error occurs after 10 incorrect attempts to enter the system, perhaps the one who enters the system has the password incorrectly saved or someone else enters under his access who knocks down all the "statistics"
2. https://sauda24crm.com/admin/document/17553/control/ here is the document. here's the jamb in it. From what template it was created and why you can analyze the error in it yourself. I see and point out to you specific facts and how they can be corrected, you start arguing and wasting my and your time on useless arguments. What for?
2. https://sauda24crm.com/admin/document/17553/control/ here is the document. here's the jamb in it. From what template it was created and why you can analyze the error in it yourself. I see and point out to you specific facts and how they can be corrected, you start arguing and wasting my and your time on useless arguments. What for?
24.05.2022, 14:03
Original comment available on version: ru
2. 2. https://sauda24crm.com/admin/document/17553/control/ here is the document. here's the bug in it
Yes, that's right, you indicated the cant in this document, i.e. what is in it <img
The document (invoice for payment) is generated from template 2.
You didn't fix it with a script.
The script fixed only invoices. Nothing has been done to the bills.
Templates you point to
(now they removed the missing <img in them):
8, 9, 10 - in English, we never used them anywhere and did not touch them at all;
14 is just an unfinished blank, which we also did not use anywhere
21 - never used
29, 75, 79 - these templates were removed a long time ago, how can we fix something there? no way.
19 is an old invoice template, it may have been used for a very long time, but now the problem is that we cannot open recent orders that used template 2 for invoices.
Your pointing to specific templates doesn't solve our current problem that we can't open orders that have template 2 invoices.
The invoice template itself - we have corrected it, i.e. They did their part according to your instructions.
On your part, you undertook to go through the scanner through all the documents and replace the links there.
But apparently they went through only invoices, and missed invoices for payment ... but for some reason we are wasting your time.
Now say that you need to either manually fix everything for us or this is additional work for you. Weird.
PS.
"Write new script..."
It remains to correct only the documents made according to template 2 (you can also capture template 19 just in case). Nothing else is needed.
Template 2 in the old script is not taken into account?
Yes, that's right, you indicated the cant in this document, i.e. what is in it <img
The document (invoice for payment) is generated from template 2.
You didn't fix it with a script.
The script fixed only invoices. Nothing has been done to the bills.
Templates you point to
(now they removed the missing <img in them):
8, 9, 10 - in English, we never used them anywhere and did not touch them at all;
14 is just an unfinished blank, which we also did not use anywhere
21 - never used
29, 75, 79 - these templates were removed a long time ago, how can we fix something there? no way.
19 is an old invoice template, it may have been used for a very long time, but now the problem is that we cannot open recent orders that used template 2 for invoices.
Your pointing to specific templates doesn't solve our current problem that we can't open orders that have template 2 invoices.
The invoice template itself - we have corrected it, i.e. They did their part according to your instructions.
On your part, you undertook to go through the scanner through all the documents and replace the links there.
But apparently they went through only invoices, and missed invoices for payment ... but for some reason we are wasting your time.
Now say that you need to either manually fix everything for us or this is additional work for you. Weird.
PS.
"Write new script..."
It remains to correct only the documents made according to template 2 (you can also capture template 19 just in case). Nothing else is needed.
Template 2 in the old script is not taken into account?
24.05.2022, 18:52
Original comment available on version: ru
Alim Akhmetov wrote:
On your part, you undertook to go through the scanner through all the documents and replace the links there.
But apparently they went through only invoices, and missed invoices for payment ... but for some reason we are wasting your time.
Now say that you need to either manually fix everything for us or this is additional work for you. Weird.
I told you about links like /admin/shop/document/templates/3/control/... in this document, a link from /admin/shop/document/templates/2/control/... I hope the difference is clear. In the remaining 300 documents, references are no longer with 2, 3, but with other numbers. Therefore, the old script did not work on them because it was written for your specific error. I did not expect you to be creative and insert other crooked links into other templates.
Wrote a new script that fixed 7 different broken links, for example:
sauda24crm.com/admin/shop/document/templates/9/control//media/thumb/20/72/207293c75ff03cbb570b8306fba071a5.ipthumb180x180prop.png
sauda-24.crm-onebox.com/admin/shop/document/templates/9/control//media/thumb/20/72/207293c75ff03cbb570b8306fba071a5.ipthumb180x180prop.png
and so on.
Yes, this is additional time to fix your problem.
At the moment, the script has worked and ATTENTION !!! I did not find more documents in which links were inserted with a particle /admin/shop/document/templates/ . If you show your creativity once again and insert (or have already inserted) another new INWORKING link, then the problem will repeat and it will need to be solved ONCE AGAIN with a new one.
The invoice for the correction will be issued during the day.
25.05.2022, 12:40
Original comment available on version: ru
Good afternoon. As far as I can see, not a single payment was received from you, did you have any difficulties with this?
10.06.2022, 15:45
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
