Urgently ! 500 error in orders

Question

Orders started coming in without status
[file]13794[/file]
and when you try to enter - 500
https://ppikc.crm-onebox.com/412361/
[file]13795[/file]

Отдел Заботы · Answer

fixed.
ps you have some problems in the settings of the PSU. Orders from Prom are created without Bp, which most likely means that an error is generated at one of the stages of the crown.

Никита Биденко · Answer

here is the automation
https://ppikc.crm-onebox.com/app/automatization/minute/edit/
in all import settings from proma there is a setting in what status to send an order
[file]13796[/file]

Никита Биденко · Answer

Orders still fall into empty statuses, can you fix it?

Устименко Игорь · Answer

I think you should remove the reservation action at the start
if the action gives a reservation error, you will have an order without a status, since there was an error when switching to it.
better make a reservation for the next stage or go through the 1min stage deadline and switch on the expiration date

Никита Биденко · Answer

so this action has been standing there for several years
[file]13824[/file]
and there is a checkmark what to allow if it was not possible

Никита Биденко · Answer

We removed the setting from the starting stage - it worked. But it doesn’t suit us that way, we need the order to be reserved immediately, so before that it worked for several years, why has it stopped now?

Никита Биденко · Answer

Orders still do not fall into the desired status
https://ppikc.crm-onebox.com/412758/
https://ppikc.crm-onebox.com/412752/
How to fix why this is happening? Reserve actions - no, status and BP settings in the import settings - indicated

Никита Биденко · Answer

Good afternoon
https://ppikc.crm-onebox.com/413049/
does not tighten correctly, there is no complete information and source.
For example, here is a normal order
https://ppikc.crm-onebox.com/413067/ from another source

Устименко Игорь · Answer

Is there another problem with the statuses?

Никита Биденко · Answer

Problem #1
https://1b.app/ru/forum/other/12915-tormozit-onebox-os-i-nagruzka-na-server/ here is a request for it
Loads for a long time
Problem 2
Not all orders are pulled into boxing with promo source ppik
https://ppikc.crm-onebox.com/413664/
Problem number 3, even if it is delayed, it may not be possible to tighten all the goods
https://ppikc.crm-onebox.com/413741/
the pink velor product code 3038 did not enter (there is initially how it came on the prom), but it did not reach the box.

Urgently ! 500 error in orders

Answers:

Thanks for your choice.