automatic message not working

Question

Here is the process
https://rodsad.crm-onebox.com/admin/customorder/otchet/21122/edit/
It automatically goes to stages

At the sent stage, there is an action to send telegram messages
https://rodsad.crm-onebox.com/admin/shop/workflowstatus/135/action/new/
The problem is that if I switch manually - everything is ok
But if automation is triggered, then the message is not sent, what could be the problem?

Answer 1

let him cook

OneBox production

Hello. Most likely the problem is that box does not understand which user is sending the message (this is done by cron). I think this can be solved by adding in the action the choice of the user on behalf of which to send a message and use it, it will take about an hour.

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04.02.2022, 15:21

Original comment available on version: ru

automatic message not working

Answers:

Thanks for your choice.