Previously, when an incoming call was made, a new order was automatically created. Yesterday it stopped working

Hello. Please provide more information - how do you set up automatic creation of processes - by automatic action or by a button in the incoming call window?

Automatic action. But this action is not in the list and was not, it somehow worked according to the crown, apparently

[quote] Alexander wrote: Automatic action. But this action is not in the list and was not, it somehow worked according to the crown, apparently [/quote] If the action is automatic, then it must be in automations (they are launched in the crown). Let's go the other way of searching - is there an example of a process that was created (perhaps there is a record in the history where the process was created)?

https://krx777.crm-onebox.com/admin/customorder/order/1313364/edit/ https://krx777.crm-onebox.com/admin/customorder/order/1313343/edit/ [quote] Tyndyk Maxim Vadimovich OneBox production Administrator wrote: [quote] Alexander wrote: Automatic action. But this action is not in the list and was not, it somehow worked according to the crown, apparently [/quote] If the action is automatic, then it must be in automations (they are launched in the crown). Let's go the other way of searching - is there an example of a process that was created (perhaps there is a record in the history where the process was created)? [/quote]

Unfortunately, I do not see any automation for creating processes for an incoming call. There are automations https://krx777.crm-onebox.com/admin/auto/action/minute/edit/ "Create a process based on a missed call" and "Turn a call into a process" - but they are disabled. And in the process creation blocks from the incoming call window - there you need to manually press the creation button.

These are call creations based on a missed call, these automations were disabled two months ago. [quote] Tyndyk Maxim Vadimovich OneBox production Administrator wrote: These are call creations based on a missed call, these automations were disabled two months ago. [/quote]

This was most likely set up via rhinostat webhooks [file]11907[/file]

[quote] Alexander wrote: This was most likely set up via rhinostat webhooks [/quote] The specified webhooks (/ringostat/push/ and /ringostat/push/end/) only register calls in the system. There is no creation of processes directly in them.