Fill in the process or contact field
Good afternoon!
There is an action "Fill in the field of the process or contact", in which there is a checkbox "Clear the selected field", since this field was filled with other information in the previous step. Now this field needs to be cleared in order to fill in the new information, but the checkbox does not work.
What could be the problem?
Process link:
https://crm.hotsalon.com.ua/admin/shop/workflowstatus/109/action/new/
Original question is available on version: ru
There is an action "Fill in the field of the process or contact", in which there is a checkbox "Clear the selected field", since this field was filled with other information in the previous step. Now this field needs to be cleared in order to fill in the new information, but the checkbox does not work.
What could be the problem?
Process link:
https://crm.hotsalon.com.ua/admin/shop/workflowstatus/109/action/new/
Answers:
Is there an example of a test process where you can perform a transition (or move the actions to a procedure) to check what does not work?
Because at first glance it shouldn't be a problem.
Because at first glance it shouldn't be a problem.
13.08.2021, 12:47
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production wrote:
There is an example of a test process where you can perform a transition (or take the actions to the procedure
uh) to check what doesn't work?
Because at first glance it shouldn't be a problem.
Test process here
https://crm.hotsalon.com.ua/admin/customorder/order/24249/edit/
You need to transfer it to the "Waiting List" process. Logically, if the checkbox works, then the "Comment" field should be cleared
Perhaps there is another action that can clear an already filled process field?
14.08.2021, 11:07
Original comment available on version: ru
See screenshot:
1. The second action makes the stage switch where the field value is removed
2. The follow-up action still executes and writes the value to the field
If you turn it off or move it before switching the stage, there will be a void in the field
1. The second action makes the stage switch where the field value is removed
2. The follow-up action still executes and writes the value to the field
If you turn it off or move it before switching the stage, there will be a void in the field
16.08.2021, 15:50
Original comment available on version: ru
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