Finance
Good afternoon
Tell me, please, how to make sure that at the stage "Customer Refusal" the order amount is not taken into account in the total amount of customer orders.
Maybe there is some action?
Thank you!
Original question is available on version: ru
Tell me, please, how to make sure that at the stage "Customer Refusal" the order amount is not taken into account in the total amount of customer orders.
Maybe there is some action?
Thank you!
Answers:
OXID, good afternoon.
In order to preserve the history - it is better not to delete such processes, and so that the amount is not taken into account - I practice leaving all goods at the stage of withdrawal, but forcefully change their price to 0.
If it suits you, then this action is performed automatically for all products: https://i.imgur.com/ILfeElI.png
In order to preserve the history - it is better not to delete such processes, and so that the amount is not taken into account - I practice leaving all goods at the stage of withdrawal, but forcefully change their price to 0.
If it suits you, then this action is performed automatically for all products: https://i.imgur.com/ILfeElI.png
05.09.2023, 14:11
Original comment available on version: ua
Thanks for the answer!
A good option)
But there are moments when the client refuses the order, disappears, and then returns. Do I have to manually enter prices? Or is there an action for this too?
A good option)
But there are moments when the client refuses the order, disappears, and then returns. Do I have to manually enter prices? Or is there an action for this too?
05.09.2023, 14:50
Original comment available on version: ru
if at that moment it will be enough for you to restore the prices from the product map - here is the action https://i.imgur.com/Zqz0JNp.png
if it is necessary to return exactly the prices that were at the time of cancellation - write them down in the product field of the process (if you don't know how - please set a separate task) before zeroing, and then set it back with the following action: https://i.imgur.com /KZKblGh.png
if it is necessary to return exactly the prices that were at the time of cancellation - write them down in the product field of the process (if you don't know how - please set a separate task) before zeroing, and then set it back with the following action: https://i.imgur.com /KZKblGh.png
05.09.2023, 19:03
Original comment available on version: ua
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