Boxing switched the order status not according to the specified algorithm. bug.
at the stage of the parent process, the action Switch process status is configured depending on the presence of client processes or subprocesses in the specified business process
it jumped on its own to cancel.
subprocess did not switch to cancel
action set to cancel
but the subprocess was not in this status.
sub-subprocess switched by stages,
in the comments to the subprocess, you can see the sequence and time
Original question is available on version: ru
it jumped on its own to cancel.
subprocess did not switch to cancel
action set to cancel
but the subprocess was not in this status.
sub-subprocess switched by stages,
in the comments to the subprocess, you can see the sequence and time
Answers:
Good day.
I look at the process https://lums.crm-onebox.com/22021/ (which appears in the screenshots) - there was no transition to the "Cancellation of the order" stage that you stated.
Please clarify the problem in more detail, preferably with a reference to the problematic process if it is not specified by me.
I look at the process https://lums.crm-onebox.com/22021/ (which appears in the screenshots) - there was no transition to the "Cancellation of the order" stage that you stated.
Please clarify the problem in more detail, preferably with a reference to the problematic process if it is not specified by me.
14.07.2023, 16:55
Original comment available on version: ua
https://lums.crm-onebox.com/22020/
The order came from Rozetka
order processing subprocess created, https://lums.crm-onebox.com/22021/
the client told me that I canceled the order on the rack, I was surprised, began to look and see that the box switched to cancellation.
other orders went through the same order processing algorithm, all the rules.
The order came from Rozetka
order processing subprocess created, https://lums.crm-onebox.com/22021/
the client told me that I canceled the order on the rack, I was surprised, began to look and see that the box switched to cancellation.
other orders went through the same order processing algorithm, all the rules.
15.07.2023, 23:34
Original comment available on version: ru
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