It allows to provide working space to the client, where the list of his orders will be gathered. The client will be able to track the main information and the status of his orders from the personal account, so as to contact his manager.
The information goes directly from the system to client's account - your employees fill out the info about the order in the admin section, get the questions from clients and give their response from the admin section, as well. All the information about the order, you configured to be displayed from the app settings, is available in the client's account.