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The product in the order is not correctly picked up

The product in the order is not correctly picked up.
Orders go with PromUA
I am attaching examples:
1- a product that stretched in the box
2- a product that is on order at PromUa
Original question is available on version: ua

Answers:

Good afternoon, what kind of product will be included in the process depends on how the search is configured in the import action. For a more detailed answer, please give a link to your box and the process in which the specified product was added
19.03.2021, 15:18
Original comment available on version: ua

http://paravozbox.com.ua/admin/ - a link to the box
http://paravozbox.com.ua/admin/customorder/order/530/edit/ - link to the process
chests
1-goods in a box
2- goods for sale
24.03.2021, 20:36
Original comment available on version: ua

http://paravozbox.com.ua/admin/ - a link to the box
http://paravozbox.com.ua/admin/customorder/order/530/edit/ - link to the process

Treebeard
the oldest of the Ents wrote:
Good afternoon, what kind of product will be included in the process depends on how the search is configured in the import action. For a more detailed answer, please give a link to your box and the process in which the specified product was added
24.03.2021, 21:10
Original comment available on version: ua

Good evening, can you answer?

Dmitry
the oldest of the Ents wrote:
Good afternoon, what kind of product will be included in the process depends on how the search is configured in the import action. For a more detailed answer, please give a link to your box and the process in which the specified product was added
26.03.2021, 23:07
Original comment available on version: ua

Good afternoon. I launched the action with the current settings for the specified process and it finds the correct product, this may mean that either the prom initially transferred the wrong product when creating the process, or that there were some other settings or fields in the product in the box. Can you try to order this product again to make sure that the created processes are correct?
16.04.2021, 13:21
Original comment available on version: ua

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