Set up a page with the output of the knowledge base in the personal account
https://crm.tcc.com.ua/doc/
Articles that have a "Public" checkbox are displayed here.
I need to display different articles in the personal account for different contact groups
For example, only group X sees articles 1,2, only group Y sees articles 3,4, I did not find such a setting in the settings
Please rate the improvement.
Set up a page with the output of the knowledge base in the personal account https://crm.tcc.com.ua/doc/ Articles that have a "Public" checkbox are displayed here. I need to display different articles in the personal account for different contact groups For example, only group X sees articles 1,2, only group Y sees articles 3,4, I did not find such a setting in the settings Please rate the improvement.
Korop Vladislav Pavlovich wrote: I need to display different articles in the personal account for different contact groups For example, only group X sees articles 1,2, only group Y sees articles 3,4, I did not find such a setting in the settings Please rate the improvement.
If there are not many articles, then it would be possible to make a setting directly in the block in order to choose which articles to display. Well, for groups - and so you can customize the interface - you can select different articles. If the taco option is suitable, then this is a 3-hour revision.
[quote]
Korop Vladislav Pavlovich wrote:
I need to display different articles in the personal account for different contact groups
For example, only group X sees articles 1,2, only group Y sees articles 3,4, I did not find such a setting in the settings
Please rate the improvement.
[/quote]
If there are not many articles, then it would be possible to make a setting directly in the block in order to choose which articles to display.
Well, for groups - and so you can customize the interface - you can select different articles.
If the taco option is suitable, then this is a 3-hour revision.
Korop Vladislav Pavlovich wrote: I need to display different articles in the personal account for different contact groups For example, only group X sees articles 1,2, only group Y sees articles 3,4, I did not find such a setting in the settings Please rate the improvement.
If there are not many articles, then it would be possible to make a setting directly in the block in order to choose which articles to display. Well, for groups - and so you can customize the interface - you can select different articles. If the taco option is suitable, then this is a 3-hour revision.
It's not very convenient, I go to the knowledge base, create an article, and then I have to go to the personal account settings and set up which ones to display for different groups - a waste of time. It would be convenient to choose which groups to display right in the article itself, is that possible?
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
[quote]
Korop Vladislav Pavlovich wrote:
I need to display different articles in the personal account for different contact groups
For example, only group X sees articles 1,2, only group Y sees articles 3,4, I did not find such a setting in the settings
Please rate the improvement.
[/quote]
If there are not many articles, then it would be possible to make a setting directly in the block in order to choose which articles to display.
Well, for groups - and so you can customize the interface - you can select different articles.
If the taco option is suitable, then this is a 3-hour revision.
[/quote]
It's not very convenient, I go to the knowledge base, create an article, and then I have to go to the personal account settings and set up which ones to display for different groups - a waste of time.
It would be convenient to choose which groups to display right in the article itself, is that possible?
Korop Vladislav Pavlovich wrote: It would be convenient to choose which groups to display right in the article itself, is that possible?
This is not entirely obvious in the context of administration - after all, inside the system, as it were, the knowledge base is intended for employees who are divided by roles. But in any case, I can evaluate a similar option so that it works in the block of the personal account of the Knowledge Base - this will be a revision in 5 hours.
[quote]
Korop Vladislav Pavlovich wrote:
It would be convenient to choose which groups to display right in the article itself, is that possible?
[/quote]
This is not entirely obvious in the context of administration - after all, inside the system, as it were, the knowledge base is intended for employees who are divided by roles.
But in any case, I can evaluate a similar option so that it works in the block of the personal account of the Knowledge Base - this will be a revision in 5 hours.
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Donate
You don't have enough funds in your account Top up