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Can't login to OneBox

Good afternoon.
There is a problem logging into OneBox. We have 5 licenses, very often it happens that "Online" is 2-3-4 people and it's already impossible to log in, we get a message that you have a limit of 5 licenses. We go to "Users and Employees" and see that there are less than 5 people online, but we still can't log in, we throw everyone out, we launch it and it turns out to log in, tell me how it happens?
Original question is available on version: ru

Answers:

if you indicated the box or showed it with screenshots, then it would be possible to answer something, and so - you have 5 people online and you do not take into account something.
Perhaps you have a user for the API, and so on.
27.01.2023, 19:10
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників» Original comment available on version: ru


at the moment, everything is normal for you - 5 sessions, 2 busy, 3 free
27.01.2023, 22:00
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників» Original comment available on version: ua

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