Hello!
I can share my experience — we implemented CRM in a small logistics startup, where about 10 people worked. The cost depends heavily on the tasks: if you only need a customer base and simple automation, you can fit into a reasonable budget. For example, we started with a basic tariff, and then gradually increased the functionality — reporting, funnels, integrations.
The key point is to find a system that really solves business problems, and not just "looks good". It's like in the technical field: you can buy anything, but if you need a really reliable solution, they look for Ford automatic transmission parts
https://akpp-beretta.com/ru/kataloh-tovariv/ford from trusted suppliers. The same with CRM - it's better to focus on those who know their business.
We chose a system where support helped us set everything up for our processes - and since then it has become a real working tool, and not just “another program”.
I hope this helps you with your choice!