Make it possible to display only the value that was selected in the filter
2024-12-26 16:53:02
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Hello! We encountered a problem. We have 2 directories "topic of the appeal" and "subtopic of the appeal" in the process with an additional field, it is displayed as a multilist. When communicating with a client, the manager can select several topics and subtopics, as a result, in the report, selecting a filter by the additional field "topic" "subtopic" by selecting a topic, for example 1, in the subtopics we see subtopics from other topics. And the graphs also display data from other subtopics that were selected in the processes along with the selected topic. Is it possible to make it so that only what is selected is displayed?
Original question is available on version: ua
Answers:
Дворак Микола
Papidu Digital Agency
Papidu Digital Agency
Personal license
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Maybe I described it a little confusingly, I can shoot a video if necessary, but I'll try to convey it more precisely in text:
We have two directories: "Topic of the request" and "Subtopic of the request", which are displayed in the process as a multi-list through an additional field. Managers can select multiple topics and subtopics when communicating with clients.
However, the following situation occurs in the reports:
If you filter by the additional field "Topic" and, for example, select "Topic 1", the "Subtopics" list continues to display subtopics from other topics.
In information output blocks, such as "Process Count Graph with Additional Field Value" or "Process Count Chart with Additional Field Value", data from subtopics that do not belong to the selected topic but were selected in the process along with the selected topic is also displayed.
Is it possible to configure the system so that only those subtopics that correspond to the selected topic are displayed in filters, reports, and graphs?
Thanks for your help!
We have two directories: "Topic of the request" and "Subtopic of the request", which are displayed in the process as a multi-list through an additional field. Managers can select multiple topics and subtopics when communicating with clients.
However, the following situation occurs in the reports:
If you filter by the additional field "Topic" and, for example, select "Topic 1", the "Subtopics" list continues to display subtopics from other topics.
In information output blocks, such as "Process Count Graph with Additional Field Value" or "Process Count Chart with Additional Field Value", data from subtopics that do not belong to the selected topic but were selected in the process along with the selected topic is also displayed.
Is it possible to configure the system so that only those subtopics that correspond to the selected topic are displayed in filters, reports, and graphs?
Thanks for your help!
27.12.2024, 11:41
Original comment available on version: ua
Make one directory with the fields Topic Subtopic, then the box will filter subtopics by Topic and will not show unnecessary ones
вчера, 18:33
Original comment available on version: ru
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