The call record is not displayed in the Event

[quote] anonymous hamster OneBox production wrote: Good afternoon. Each call has its own uuid - a unique identifier. In events, it is written as "Channel". In your case it is https://om24.1b.app/app/event/2244/ 61a51c97f2a3427eb367be0f1c27aa06 . To get a call recording, the box makes a request: https://om24.phonet.com.ua/rest/public/calls/61a51c97f2a3427eb367be0f1c27aa06/audio.mp3 and receives an error in response. You can open it in a browser and see which one. Here is an example call without an error: https://om24.1b.app/app/event/2338/ his channel = 7113b6ef-759c-480e-b135-09734abc332a https://om24.phonet.com.ua/rest/public/calls/7113b6ef-759c-480e-b135-09734abc332a/audio.mp3 upon request, we receive an audio recording. Why we get a record on one call and not on the second, you need to ask the developers of telephony. In your case phonet [/quote] Thanks a lot! We will write a question in Phonet.

then please write the result of communication here, it will be useful in case of repetition of the situation with another client. Thank you.

[quote] anonymous hamster OneBox production wrote: then please write the result of communication here, it will be useful in case of repetition of the situation with another client. Thank you. [/quote] Good. I will definitely write.

The reason for not displaying the call record was in the settings on the Phonet side. In the section "Full information about the call - Details about the call after completion" the field was not filled. Since the call can go to different users who do not answer, then for each dial-up the user will have its own uuid and, in fact, the system does not always receive the correct uuid for successful, but it can receive a missed one for the user, where in fact there is no conversation.

Can you give a screenshot of this setting, which needs to be filled out in order to understand how it should be? Thank you!

[quote] anonymous hamster OneBox production wrote: Can you give a screenshot of this setting, which needs to be filled out in order to understand how it should be? Thank you! [/quote] [file]15653[/file]

Good afternoon! Can you please tell me how this field should be filled in? We also have Phonet, the call record is not displayed in the Event (

[quote] Torbin Elena wrote: Good afternoon! Can you please tell me how this field should be filled in? We also have Phonet, the call record is not displayed in the Event ( [/quote] In the field where the arrow is directed, enter the path to the calls. On the screen above in this field there is a hint - yourboxc/calls

[quote] Morozova Olesya Olmonic - FOP MOROZOVA O.P. wrote: In the field where the arrow is directed, enter the path to the calls. On the screen above in this field there is a hint - yourboxc/calls [/quote] Thank you