We can't return the item
There is a problem specifically with this article, others practically do not occur.
Here is the order
https://vzuto.crm-onebox.com/admin/customorder/droperi/160046/edit/
It has a warehouse operation
We are trying to return the goods, but we get an error
If you return through warehouses - return posting - we also get an error :(
Although the item has been sold and needs to be returned, please fix it.
Original question is available on version: ru
Here is the order
https://vzuto.crm-onebox.com/admin/customorder/droperi/160046/edit/
It has a warehouse operation
We are trying to return the goods, but we get an error
If you return through warehouses - return posting - we also get an error :(
Although the item has been sold and needs to be returned, please fix it.
Answers:
the problem is only in one product and that's it?
can clear the rest of it and start again?
can clear the rest of it and start again?
18.11.2020, 15:37
Original comment available on version: ru
Errors occur constantly, the number especially increased after we added a script that began to remove the reserves of goods.
Initially, they addressed with an error that, due to double status transitions, goods could be reserved somewhere, it is not clear, that is, it shows that there is a reserve, but in fact it is nowhere to be found and is not shown in which order.
Then they made some kind of script for us, in my opinion Dmitry did it, at night these reserves disappeared (which are not reserved anywhere)
After that, negative balances began to appear more and more often.
The thing is, it makes it very hard to work. How it is possible to correct it?
For example here
https://vzuto.crm-onebox.com/admin/customorder/droperi/167732/edit/
When trying to sell a product https://prnt.sc/vlztk2 (go to the stage sent)
Initially, they addressed with an error that, due to double status transitions, goods could be reserved somewhere, it is not clear, that is, it shows that there is a reserve, but in fact it is nowhere to be found and is not shown in which order.
Then they made some kind of script for us, in my opinion Dmitry did it, at night these reserves disappeared (which are not reserved anywhere)
After that, negative balances began to appear more and more often.
The thing is, it makes it very hard to work. How it is possible to correct it?
For example here
https://vzuto.crm-onebox.com/admin/customorder/droperi/167732/edit/
When trying to sell a product https://prnt.sc/vlztk2 (go to the stage sent)
19.11.2020, 10:23
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
