Item cannot be returned

There is an order https://vzuto.crm-onebox.com/admin/customorder/droperi/148327/edit/ there is 1 product in it, which is sold by operations, if you display the fields "shipped" or "select" in the plate Everywhere it is displayed that the goods are sold. Also, the product was definitely not deleted from the table, we know about this that if you remove and add a product, then this is a different product for the system But we cannot return. Go to the "exchange return" stage, then select the product with a checkmark and you will see an error the operation is carried out on behalf of the administrator [file]304[/file]