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OneBox integration module with 1C stopped working

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Good afternoon!
When trying to load data, upload data, or download tags from the site, an error message "Error calling context method (WaitForResponse)" occurs and no data is exchanged. In 1C, no changes were made to the configuration and settings.
https://box.cncele.com.ua
Original question is available on version: ru

Answers:

Суханіцький Андрій OneBox CORP
OneBox Corp - Інтегратор
Personal license
Good afternoon.
Check the 1s connection to the Internet, perhaps its access to the world is closed, that is, it works only on the local network.
06.07.2021, 13:04
Original comment available on version: ru

1c has access to the Internet, at least the processing "Downloading exchange rates" updates the exchange rate, and she does it via the Internet
06.07.2021, 13:37
Original comment available on version: ru

Суханіцький Андрій OneBox CORP
OneBox Corp - Інтегратор
Personal license
Most likely, there is a lot of data to upload and 1s will either take up memory or time to complete the request.
Options:
1) make a filter in the exchange settings and send/receive less data
2) increase these parameters - this is for you to the programmer 1s
06.07.2021, 15:28
Original comment available on version: ru

It is unlikely that the point is a large amount of data to upload, because even tags from the site are not loaded, when creating a new exchange, you need to load a list of fields without data in 1s, but even this does not happen.
I just tried to start an exchange with obviously incorrect authorization data and instead of the message that there were problems with authorization, I received the same "Error when calling the context method (WaitForResponse)". It seems that OneBox simply stopped responding to attempts to connect 1s to it
06.07.2021, 16:08
Original comment available on version: ru

Суханіцький Андрій OneBox CORP
OneBox Corp - Інтегратор
Personal license
OneBox has nothing to do with it, the error comes from the module at the stage of code execution, the request to OneBox does not even go away
06.07.2021, 16:13
Original comment available on version: ru

Solved the problem) An SSL certificate was installed on the OneBox server that uses the TLS 1.2 protocol. The 1c OneBox integration module uses the WinHTTP.WinHTTPRequest.5.1 component, which cannot work over the TLS 1.2 protocol. Hence the problem. By making changes to the registry on the server from 1c, TLS 1.2 support was enabled and everything worked. Maybe it'll come in handy for someone.)
11.07.2021, 14:24
Original comment available on version: ru

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