When you go to the stage, the Changes window is displayed. It may not be saved even without making a change to the process.
I duplicate the question https://crm-onebox.com/en/support/other/8065-sozdanie-podprotsessa-po-usloviyam-...
I am attaching a video, perhaps the problem is not related to the action indicated in the previous topic, but this is clearly a bug. I don't make any changes, but I get a window with an additional click, besides, when I select Skasuwati, the action is still performed. Please fix
Also very interested in WHY someone marked my question https://crm-onebox.com/ru/support/orders/8029-pri-perehode-na-etap-otobrazhaetsy... zberezheno-dazhe-bez-vneseniya-change-v-protsess/ solved? Who is doing this and why?
Original question is available on version: ru
I am attaching a video, perhaps the problem is not related to the action indicated in the previous topic, but this is clearly a bug. I don't make any changes, but I get a window with an additional click, besides, when I select Skasuwati, the action is still performed. Please fix
Also very interested in WHY someone marked my question https://crm-onebox.com/ru/support/orders/8029-pri-perehode-na-etap-otobrazhaetsy... zberezheno-dazhe-bez-vneseniya-change-v-protsess/ solved? Who is doing this and why?
Answers:
hello, unfortunately I can’t open your video on linux, try transcoding it to another format
08.04.2021, 17:54
Original comment available on version: ru
Chewbacca
Wookiee wrote:
hello, unfortunately I can’t open your video on linux, try transcoding it to another format
look?
14.04.2021, 16:40
Original comment available on version: ru
Good afternoon! please take it to work, I added a video. Thanks
29.04.2021, 11:22
Original comment available on version: ru
Hello. Can you link to a test process where you can observe a similar problem?
12.05.2021, 11:33
Original comment available on version: ru
Dimitri, thanks for your response.
Here is the process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/523762/edit/, click on the Issued and paid button and you will see the window
Here is the process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/523762/edit/, click on the Issued and paid button and you will see the window
12.05.2021, 11:39
Original comment available on version: ru
here is another one https://crm.ohrana.ua/admin/customorder/zakaz-klienta/536939/edit/
12.05.2021, 11:42
Original comment available on version: ru
Shatokhina Irina wrote:
Dimitri, thanks for your response.
Here is the process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/523762/edit/, click on the Issued and paid button and you will see the window
I clicked Issued and paid - I was transferred to the account
There was no window
12.05.2021, 11:42
Original comment available on version: ru
Derkach Dmytriy wrote:
Shatokhina Irina wrote:
Dimitri, thanks for your response.
Here is the process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/523762/edit/, click on the Issued and paid button and you will see the window
I clicked Issued and paid - I was transferred to the account
There was no window
because when I closed the page, it jumped out from me (Why - it's not clear
request in this process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/537507/edit/
1. here enter 550 and save immediately (to make it clear that the problem is not in entering this value)
2. click Issued and paid
Thanks
12.05.2021, 13:02
Original comment available on version: ru
Shatokhina Irina wrote:
request in this process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/537507/edit/
He is now at a different stage. Can I transfer to "Express issuance" and then test?
12.05.2021, 13:27
Original comment available on version: ru
Yes, Dmitry, you are right, first the Express issuance procedure and then, as I wrote above. Thanks
12.05.2021, 14:03
Original comment available on version: ru
Did as you described - no window pops out. I attach the video
12.05.2021, 14:14
Original comment available on version: ru
Dmitry, I caught at what exact moment the window pops up, before clicking on Issued and paid, I save the changes in the process and close the business process and see the window, attach the video with the voice
The process is for you to test https://crm.ohrana.ua/admin/customorder/zakaz-klienta/552333/edit/, click Express issuance, then write the amount in the field Payment received for the amount and save the process, and close the window
Please check again, the problem is not only with me, but with all employees, therefore I am sure that the problem is not with caches, pop-up blocking, etc., Thank you
The process is for you to test https://crm.ohrana.ua/admin/customorder/zakaz-klienta/552333/edit/, click Express issuance, then write the amount in the field Payment received for the amount and save the process, and close the window
Please check again, the problem is not only with me, but with all employees, therefore I am sure that the problem is not with caches, pop-up blocking, etc., Thank you
13.05.2021, 10:01
Original comment available on version: ru
Irina, under the phrase "I close the business process" you have to enter that you are closing the tab in the browser - did you understand correctly?
13.05.2021, 10:44
Original comment available on version: ru
Derkach Dmytriy wrote:
Irina, under the phrase "I close the business process" you have to enter that you are closing the tab in the browser - did you understand correctly?
Yes, that's right, I close the tab in the browser
13.05.2021, 10:54
Original comment available on version: ru
Hello! We have the exact same situation that happens all the time. You open the process, scroll down and close it without making any changes. This window appears right there. In different business processes and at different stages. I can't follow any pattern.
14.05.2021, 13:17
Original comment available on version: ru
Dmitry, tell me, is there a solution to our issue?
20.05.2021, 10:41
Original comment available on version: ru
Hello. What browser is this happening in?
Chrome / Mozilla / Opera Windows 10 - this problem does not appear
Chrome / Mozilla / Opera Windows 10 - this problem does not appear
20.05.2021, 10:47
Original comment available on version: ru
I have Google Chrome Version 90.0.4430.212, all employees also work in chrome
20.05.2021, 12:48
Original comment available on version: ru
Derkach Dmytriy wrote:
Windows/MacOS?
I'm on MacOS, employees on Windows - the problem is both there and there
20.05.2021, 12:51
Original comment available on version: ru
Here I am making changes to the page - I save it, I close it - there is no window
20.05.2021, 13:04
Original comment available on version: ru
Dmitry, if you have already filled in this field once in the process and a window pops up, it does not appear again, so try it on the process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/604434/edit/
We click on the procedure Express issuance, then enter a value in the field Payment received for the amount - save and close the browser window
Attach video
We click on the procedure Express issuance, then enter a value in the field Payment received for the amount - save and close the browser window
Attach video
20.05.2021, 13:45
Original comment available on version: ru
Dimitri, what can you tell me?
I immediately made the process for the test https://crm.ohrana.ua/admin/customorder/zakaz-klienta/690752/edit/, I remind you Click the Express issuance procedure, then enter the value in the field Payment received for the amount - save and close the browser window
I immediately made the process for the test https://crm.ohrana.ua/admin/customorder/zakaz-klienta/690752/edit/, I remind you Click the Express issuance procedure, then enter the value in the field Payment received for the amount - save and close the browser window
27.05.2021, 11:30
Original comment available on version: ru
updated, please test this process https://crm.ohrana.ua/admin/customorder/zakaz-klienta/690992/edit/
27.05.2021, 11:43
Original comment available on version: ru
Are you logging in under this user https://crm.ohrana.ua/admin/shop/users/75122/? if yes - added this field to your card
27.05.2021, 14:17
Original comment available on version: ru
Irina, boxing will be updated at night, the problem should be fixed
27.05.2021, 15:54
Original comment available on version: ru
Derkach Dmytriy wrote:
Irina, boxing will be updated at night, the problem should be fixed
Dmitry, thank you very much, I have already lost all hope. Tomorrow we will check
27.05.2021, 16:24
Original comment available on version: ru
Dmitry, unfortunately, so far I have not observed any changes.
video added (cache cleared)
video added (cache cleared)
01.06.2021, 10:26
Original comment available on version: ru
Dmitry, the situation has not changed, please help me to solve
08.06.2021, 15:47
Original comment available on version: ru
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