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Reply to the client on the letter from the process

Example https://hte.crm-onebox.com/admin/customorder/lead/317/edit/
There is a letter from the client in the process, I click answer https://prnt.sc/10m7nb6
I get the error "Customer's email was not specified in the process. Please add the client to the order or enter the client's Email manually"
But the client has mail, both in the card and in the process
https://prnt.sc/10m7oeh
Original question is available on version: ru https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор

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