Reprocessing
What can cause a failure in the CRM:
1. All of a sudden there were cards Re-processing clients - for most of them, the CPM filled in the refusal field at different times. There was also a client test, for which no responsible person was appointed - we tested the operation of the application form from the site. It also received a message about re-processing.
At the same time, 00:14, but on different dates, CPM began massively throwing clients into Reprocessing, for which such a task - reprocessing was not set. Screenshots below.
https://clip2net.com/s/4aM8Nn5
https://clip2net.com/s/4aM8Z6h
Original question is available on version: ru
1. All of a sudden there were cards Re-processing clients - for most of them, the CPM filled in the refusal field at different times. There was also a client test, for which no responsible person was appointed - we tested the operation of the application form from the site. It also received a message about re-processing.
At the same time, 00:14, but on different dates, CPM began massively throwing clients into Reprocessing, for which such a task - reprocessing was not set. Screenshots below.
https://clip2net.com/s/4aM8Nn5
https://clip2net.com/s/4aM8Z6h
Answers:
Hello. Look at the actions in the specified bp on ALL statuses. Probably there is an action like "repeat task" or something similar
01.02.2021, 14:59
Original comment available on version: ru
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