Order cost calculation
Incorrect calculation of the total amount of the order. With partial payment through the "prepayment" field:
Processing an order through the "Cashier" process
The total amount of the order is 90 UAH
the amount for delivery 50 UAH
in the prepayment field indicate 10 UAH
Click on the payment button
after which VanBox displays in the "final part of the process" block in the "Paid" field 80 UAH.
But the prepayment for the order was 10 UAH
The way the system can withdraw 80 UAH is a mistake.
How to fix it?
Shipping charges are not added to the total order amount.
https://prnt.sc/u2z32y
Original question is available on version: ru
Processing an order through the "Cashier" process
The total amount of the order is 90 UAH
the amount for delivery 50 UAH
in the prepayment field indicate 10 UAH
Click on the payment button
after which VanBox displays in the "final part of the process" block in the "Paid" field 80 UAH.
But the prepayment for the order was 10 UAH
The way the system can withdraw 80 UAH is a mistake.
How to fix it?
Shipping charges are not added to the total order amount.
https://prnt.sc/u2z32y
Answers:
Hello.
In the paid field, displays the amount of incoming payments for the process. https://prnt.sc/u2z32y the screenshot below shows that there is a payment for 80 UAH.
In the paid field, displays the amount of incoming payments for the process. https://prnt.sc/u2z32y the screenshot below shows that there is a payment for 80 UAH.
21.08.2020, 11:31
Original comment available on version: ru
filonenko wrote:
Click on the payment button
Hello. Everything works according to your settings. At the cashless stage, you first calculate the amount payable as (as the amount of the order - prepayment) - https://prnt.sc/u3cdcc , in your case it is 90 - 10 = 80
and then make a payment for this amount, i.e. for 80 UAH, respectively, 80 UAH will be paid in the field, and the remaining payment - 10 UAH
21.08.2020, 11:34
Original comment available on version: ru
payment is made automatically by action - https://prnt.sc/u3cdwn
21.08.2020, 11:35
Original comment available on version: ru
The amount for delivery is not added to the total amount of the order https://prnt.sc/u2p8z3
Checked the "add shipping amount to process" checkbox. All delivery options
I registered the formula [suminorder] + [delivery_price] - [predoplata2]
At the finish line, I need it to be taken into account in the total amount of the order: the amount for the goods + the amount for the delivery - the prepayment (if not the full amount) = the total amount to be paid by the client.
Checked the "add shipping amount to process" checkbox. All delivery options
I registered the formula [suminorder] + [delivery_price] - [predoplata2]
At the finish line, I need it to be taken into account in the total amount of the order: the amount for the goods + the amount for the delivery - the prepayment (if not the full amount) = the total amount to be paid by the client.
21.08.2020, 12:22
Original comment available on version: ru
The system did not correctly calculate the payment.
Prepayment was 10 UAH
And through the cash desk, the system contributed 80 UAH https://prnt.sc/u3dcz1
How to change the van box settings so that the system correctly calculates the order amount?
Prepayment was 10 UAH
And through the cash desk, the system contributed 80 UAH https://prnt.sc/u3dcz1
How to change the van box settings so that the system correctly calculates the order amount?
21.08.2020, 12:26
Original comment available on version: ru
filonenko wrote:
The system did not correctly calculate the payment.
calculated as you have configured, if you need to calculate differently, change the settings at the BP stage
21.08.2020, 12:31
Original comment available on version: ru
how to change settings?
how do i add the shipping cost to the total?
how do i add the shipping cost to the total?
21.08.2020, 12:39
Original comment available on version: ru
In the order that you indicated as an example, the delivery method is not indicated: https://prnt.sc/u4vmci, therefore it is not added to the total amount of the process. Also, the delivery methods you have created have a price of 0 https://prnt.sc/u4v3wl so even if you specify a method, the cost will be 0. You need to specify the delivery method, its cost and check the box that you were recommended to set earlier: https: //prnt.sc/u2qauc so that the delivery amount is added to the process. In this case, in the BP, return the formula that was earlier, that is: [suminorder] - [predoplata2] . Then the total amount should be calculated correctly. Make these settings, test and give feedback, please. Thank you.
24.08.2020, 13:19
Original comment available on version: ru
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