The system duplicates orders in different quantities
Yesterday, the processes from the BP Customer Order began to be duplicated, we manually create one - 2-5 more pieces appear next, the numbers follow the first one in order. Then, after a minute, these "extra" processes themselves are deleted.
There are movements in the history on behalf of the manager, while the manager did not make these movements. Also, the manager does not have access rights to delete the BP.
This bug happens only when creating a BP manually, and so far only for one manager.
Original question is available on version: ru
There are movements in the history on behalf of the manager, while the manager did not make these movements. Also, the manager does not have access rights to delete the BP.
This bug happens only when creating a BP manually, and so far only for one manager.
Answers:
Hello.
Provide a link to the user under whom the error is reproduced, as well as a list of your actions in turn to repeat this problem.
Nothing happens just like that, everything has an explanation.
Provide a link to the user under whom the error is reproduced, as well as a list of your actions in turn to repeat this problem.
Nothing happens just like that, everything has an explanation.
17.12.2020, 16:39
Original comment available on version: ru
https://nutfarine.crm-onebox.com/admin/shop/users/4198/
Actions are normal - Click "Create Order" in the left menu bar, then fill in the order, click save .. The manager who creates orders does not see duplicates, they can be seen in the communication center of another manager (which is automatically set as the responsible process action for the stage)
Actions are normal - Click "Create Order" in the left menu bar, then fill in the order, click save .. The manager who creates orders does not see duplicates, they can be seen in the communication center of another manager (which is automatically set as the responsible process action for the stage)
18.12.2020, 17:54
Original comment available on version: ru
Under the specified user, I created the process https://nutfarine.crm-onebox.com/admin/customorder/order/10953/edit/ - no duplicates with an ID greater than/less than were created.
Perhaps the user somehow makes a few clicks? Can you record a video of the screen, perhaps it will give us an idea of what the user is doing "wrong"?
Perhaps the user somehow makes a few clicks? Can you record a video of the screen, perhaps it will give us an idea of what the user is doing "wrong"?
22.12.2020, 15:11
Original comment available on version: ru
Unfortunately, I can’t, because the user doesn’t get such an error every time and it’s not possible to physically capture the user’s screen for the whole working day ..
03.01.2021, 22:46
Original comment available on version: ru
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