Missing status in order transition history
There is an order
http://box.magbaby.ua/admin/customorder/order/42905/edit/
It has the following sequence of steps
Where the tick is missing the stage, but if you go to the order history
You can see that it has passed
Payment to Privat -> Waiting for payment
and then
Collection -> Generation of TTN
But there is no transition from We expect payment to collection. Accordingly, the order seems to have been at this stage, this can be seen from the history, but this is not displayed in the stages. Why and how can this be fixed?
Original question is available on version: ru
http://box.magbaby.ua/admin/customorder/order/42905/edit/
It has the following sequence of steps
Where the tick is missing the stage, but if you go to the order history
You can see that it has passed
Payment to Privat -> Waiting for payment
and then
Collection -> Generation of TTN
But there is no transition from We expect payment to collection. Accordingly, the order seems to have been at this stage, this can be seen from the history, but this is not displayed in the stages. Why and how can this be fixed?
Answers:
Good afternoon, in order to fix the problem, we need the opportunity to repeat it. Do you have a mechanism for how this can be recreated in a test process?
10.12.2020, 17:37
Original comment available on version: ru
no, we don't understand how it happens. It's just that sometimes managers ask this question :(
11.12.2020, 09:18
Original comment available on version: ru
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