Bug when canceling a position
Good afternoon. http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/530317/edit/ can't close. (go to stage completed).
CRN40 https://prnt.sc/un20g3
Perhaps the error occurs because the system is trying to write off both positions from the AutoDoctor warehouse.
Original question is available on version: ru
CRN40 https://prnt.sc/un20g3
Perhaps the error occurs because the system is trying to write off both positions from the AutoDoctor warehouse.
Answers:
The first 2 positions in the order are the same product, which has different warehouses selected (where there is 1 product each)
In the action, the "AutoDoctor" warehouse is specified, but the "Reserve only in the warehouse specified by the product" setting is NOT specified - accordingly, both products are trying to be reserved at the 1st warehouse - "AutoDoctor", where the required quantity is 2 pieces - NO
If you specify the above checkbox in action, it will try to take the balance of the warehouse selected specifically for the order item.
In the action, the "AutoDoctor" warehouse is specified, but the "Reserve only in the warehouse specified by the product" setting is NOT specified - accordingly, both products are trying to be reserved at the 1st warehouse - "AutoDoctor", where the required quantity is 2 pieces - NO
If you specify the above checkbox in action, it will try to take the balance of the warehouse selected specifically for the order item.
28.09.2020, 15:24
Original comment available on version: ru
When trying to post the service to the warehouse - error http://joxi.ru/52anK9Mck0N3qA
28.09.2020, 16:08
Original comment available on version: ru
Booked the item manually. When going to the stage completed, it gives an error http://joxi.ru/12Mekndhk8GQB2
28.09.2020, 17:43
Original comment available on version: ru
Lagoda Alexey wrote:
Booked the item manually. When going to the stage completed, it gives an error http://joxi.ru/12Mekndhk8GQB2
Check the action settings at the stage - perhaps you, similarly to the reservation, are trying to sell 2 positions from one warehouse, despite the reserves.
29.09.2020, 09:12
Original comment available on version: ru
Hello!
Reserved at different warehouses http://joxi.ru/l2ZLjGyC7VyZxr
And in the write-off action, it is selected to automatically determine the warehouse http://joxi.ru/Q2KeX36hvg6Rbr
Reserved at different warehouses http://joxi.ru/l2ZLjGyC7VyZxr
And in the write-off action, it is selected to automatically determine the warehouse http://joxi.ru/Q2KeX36hvg6Rbr
29.09.2020, 12:50
Original comment available on version: ru
Lagoda Alexey wrote:
Hello!
Reserved at different warehouses http://joxi.ru/l2ZLjGyC7VyZxr
And in the write-off action, it is selected to automatically determine the warehouse http://joxi.ru/Q2KeX36hvg6Rbr
please, at this point, create a separate appeal with a link to the problematic (preferably test) process and the stage for switching
29.09.2020, 14:06
Original comment available on version: ru
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