Item not added to order
Good afternoon. I can’t add a product to the order card - Article 082502. It does not appear in the search, although there are 10 pieces in stock
Original question is available on version: ru
Answers:
Most likely, you have product search block settings that do not search by article (for example, settings that will only search by product name). You can display the search string by article, so that it would be a separate field filtering only by article
08.10.2021, 09:44
Original comment available on version: ru
Maria
OneBox production
Employee wrote:
Most likely, you have product search block settings that do not search by article (for example, settings that will only search by product name). You can display the search string by article, so that it would be a separate field filtering only by article
It doesn't find it by name or by id either.
08.10.2021, 10:34
Original comment available on version: ru
Can you give a link to the process in which the search for the product does not occur
08.10.2021, 10:35
Original comment available on version: ru
Maria
OneBox production
Employee wrote:
Can you give a link to the process in which the search for the product does not occur
Here is the link https://palmy.crm-onebox.com/admin/customorder/order/837/edit/
But in general, the product does not appear in any process
08.10.2021, 11:23
Original comment available on version: ru
set the price of the product and it will be found
08.10.2021, 12:03
Original comment available on version: ru
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