we cannot add/change the address (field Address (user.user_address)) in the contact card
gives an error message. When we try to add the Address to the empty field, then when typing letters after the first character set, it stops typing characters and an error occurs in the field.
http://joxi.ru/brRPVXqTOByM92
Original question is available on version: ru
http://joxi.ru/brRPVXqTOByM92
Answers:
Due to this error, all business processes are not running and we cannot work in crm. All work is from yesterday. Old contacts also can not change the address, the same error !!!
Before that everything worked correctly. This Address field (user.user_address) is used in all related business processes.
Before that everything worked correctly. This Address field (user.user_address) is used in all related business processes.
20.10.2020, 09:56
Original comment available on version: ru
When can we expect a solution from your side of our issue? This is a problem marked "BUG". We have been waiting all day for a solution. Due to this error, which is not our fault, all working business processes in the system do not work!!!
20.10.2020, 16:55
Original comment available on version: ru
Is there any solution? How much to expect? We haven't been working for three days! Maybe someone from technical support will give some answer?
Your auto-replies in crm do not solve the problem in any way. Well you came up with, write to the forum. So what did he write? Where is the result? How can you recommend your crm and your company to friends? If you cannot quickly solve the problem that appeared after your updates?!
You now have an auto-response for all requests in the crm itself through "write to OneBox" if there is no paid technical support:
"Ruslan Alexandrovich Pikula yesterday, 10:03
Request #2015663600 went to OneBox Technical Support and it's related to [toll free]
He has been assigned an extension #2015663600
Hello! Unfortunately, we cannot help you with the solution of this problem, since you do not have a paid technical support service. In order to get an answer to your question for free, you can ask it publicly on the website https://crm-onebox.com/ru/support. If you want to continue communication in this task, you will need to purchase a paid technical support service, for this you need to fill out the form http://joxi.ru/LmGME13ulJoNJA at the link https://crm-onebox.com/ru/prices/#support . For a more detailed description of the paid technical support service, please visit https://crm-onebox.com/en/individual_support/ . Thanks"
Where else can we write to at least get an answer on the problem?
Your auto-replies in crm do not solve the problem in any way. Well you came up with, write to the forum. So what did he write? Where is the result? How can you recommend your crm and your company to friends? If you cannot quickly solve the problem that appeared after your updates?!
You now have an auto-response for all requests in the crm itself through "write to OneBox" if there is no paid technical support:
"Ruslan Alexandrovich Pikula yesterday, 10:03
Request #2015663600 went to OneBox Technical Support and it's related to [toll free]
He has been assigned an extension #2015663600
Hello! Unfortunately, we cannot help you with the solution of this problem, since you do not have a paid technical support service. In order to get an answer to your question for free, you can ask it publicly on the website https://crm-onebox.com/ru/support. If you want to continue communication in this task, you will need to purchase a paid technical support service, for this you need to fill out the form http://joxi.ru/LmGME13ulJoNJA at the link https://crm-onebox.com/ru/prices/#support . For a more detailed description of the paid technical support service, please visit https://crm-onebox.com/en/individual_support/ . Thanks"
Where else can we write to at least get an answer on the problem?
21.10.2020, 08:22
Original comment available on version: ru
Good afternoon
the error indicates that your Google Maps API key is out of date
and you just had to go in and renew it
as long as you put your key in - it will work
the error indicates that your Google Maps API key is out of date
and you just had to go in and renew it
as long as you put your key in - it will work
21.10.2020, 13:14
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
