How to link a contact card to a FB account
I made contact in vanbox. Then I found this person in FB/messenger. How can I connect them with each other so that I can write messages to the messenger from the box or deploy some kind of marketing on FB?
Original question is available on version: ru
Answers:
As far as I remember, you can't do that.
You can make a public page and customers write to you there
The logic is this: The client writes a message - it comes to the CRM - you answer
More details: https://www.youtube.com/watch?v=tIOQ5-7ZP2Y
You can make a public page and customers write to you there
The logic is this: The client writes a message - it comes to the CRM - you answer
More details: https://www.youtube.com/watch?v=tIOQ5-7ZP2Y
21.09.2020, 16:31
Original comment available on version: ru
You need to send the FB card for deletion http://i.imgur.com/iH7GESb.png
Next, in the delete window, you need to select a contact with which to merge the current card and instead of deleting, you need to merge http://i.imgur.com/Je4onp4.png
There is also a hint http://i.imgur.com/A7pzens.png
Thus, the information from the card that will be deleted will be transferred to the card with which you combine.
Next, in the delete window, you need to select a contact with which to merge the current card and instead of deleting, you need to merge http://i.imgur.com/Je4onp4.png
There is also a hint http://i.imgur.com/A7pzens.png
Thus, the information from the card that will be deleted will be transferred to the card with which you combine.
21.09.2020, 16:33
Original comment available on version: ru
Andrew! This I know.
I'm talking about the fact that I met a new client. Got him a card in the box. Later, I found this person (company) on FB and I want to add this information to the contact card. I have nothing to connect this card with. The contact did not write to me in the messenger. It turns out that I can’t write to him in the messenger through the box because there is no connection between the contact card and the FB profile
I'm talking about the fact that I met a new client. Got him a card in the box. Later, I found this person (company) on FB and I want to add this information to the contact card. I have nothing to connect this card with. The contact did not write to me in the messenger. It turns out that I can’t write to him in the messenger through the box because there is no connection between the contact card and the FB profile
21.09.2020, 16:47
Original comment available on version: ru
Kulishov Andrey Pavlovich Employee wrote:
The logic is this: The client writes a message - it comes to the CRM - you answer
When a new contact is written to me in the messenger, in addition to the fact that a new BP is created, a new contact is also created in my contact database, which is already initially associated with a profile in FB / messenger. I want to be able to link my contact cards to my FB/messenger profile
21.09.2020, 16:50
Original comment available on version: ru
Lysenko Alexander wrote:
Andrew! This I know. I'm talking about the fact that I met a new client. Got him a card in the box. Later, I found this person (company) on FB and I want to add this information to the contact card. I have nothing to connect this card with. The contact did not write to me in the messenger. It turns out that I can’t write to him in the messenger through the box because there is no connection between the contact card and the FB profile
You will not be able to link a contact card with a FB account until the client writes to you on FB. You can chat with a client only if he wrote to you first. Otherwise, it won't work.
21.09.2020, 18:56
Original comment available on version: ru
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