Does not pull events of calls to the second client number
https://rivcont.info/2696141/
Event https://rivcont.info/app/event/851137/ by number 0985039362
We tie up the phone to the client in the process https://rivcont.info/app/contact/230200/
The client has two phones
Go to customer events
Event 851137 did not pull up https://rivcont.info/app/event/?dumpHash=app-object-dump-d772ff7f5b5fc290faab3fd...
Due to this problem, we cannot correctly use the action on the "Check for a call to the client" stage, because clients often call back from other numbers.
See what's the problem
Original question is available on version: ru
Event https://rivcont.info/app/event/851137/ by number 0985039362
We tie up the phone to the client in the process https://rivcont.info/app/contact/230200/
The client has two phones
Go to customer events
Event 851137 did not pull up https://rivcont.info/app/event/?dumpHash=app-object-dump-d772ff7f5b5fc290faab3fd...
Due to this problem, we cannot correctly use the action on the "Check for a call to the client" stage, because clients often call back from other numbers.
See what's the problem
Answers:
Remove the video from the forum after watching
Thanks
Thanks
18.01.2022, 17:41
Original comment available on version: ru
event formatting (detection of contacts) - it is done like once an hour and not immediately
31.01.2022, 02:57
Original comment available on version: ru
Ustimenko Igor
OneBox production
OneBox CTO wrote:
event formatting (detection of contacts) - it is done like once an hour and not immediately
Due to this problem, we cannot correctly use the action on the "Check for a call to the client" stage, because clients often call back from other numbers.
Can we think of something so that the new numbers are also taken into account by the action?
01.02.2022, 11:38
Original comment available on version: ru
Vysokos Nikolai Aleksandrovich wrote:
Ustimenko Igor
OneBox production
OneBox CTO wrote:
event formatting (detection of contacts) - it is done like once an hour and not immediately
Due to this problem, we cannot correctly use the action on the "Check for a call to the client" stage, because clients often call back from other numbers.
Can we think of something so that the new numbers are also taken into account by the action?
yes, you can add more search logic there
2h
03.02.2022, 00:30
Original comment available on version: ru
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