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Employees do not have the menu item "Create letter"

Attached are screenshots of the administrator and employee. the employee does not have the option to create a letter, although all access settings are enabled. what could be the problem? help fix.
Original question is available on version: ru

Answers:

On your screen you can see that the employee has personal menu settings . Reset them so that he has general settings or add the desired menu item in the personal settings of this employee
05.05.2021, 11:57
Original comment available on version: ru


Little Vanderquack
Welfare will not spare you (c) wrote:
On your screen you can see that the employee has personal menu settings . Reset them so that he has general settings or add the desired menu item in the personal settings of this employee

tried to drop.
employee - Ecaterina, her screenshot shows that only "personal" ones are displayed, because she is not an administrator.
05.05.2021, 13:55
Original comment available on version: ru

give a link to her contact
05.05.2021, 13:59
Original comment available on version: ru


Little Vanderquack
Welfare will not spare you (c) wrote:
give a link to her contact

https://ergo.crm-onebox.com/admin/shop/users/3948/
05.05.2021, 14:06
Original comment available on version: ru



Little Vanderquack
Welfare will not spare you (c) wrote:
++

What does it mean?
05.05.2021, 15:41
Original comment available on version: ru


For the bugs found, the ability to ask questions on the forum will return?
05.05.2021, 16:30
Original comment available on version: ru

I did not receive such information.
05.05.2021, 21:00
Original comment available on version: ru

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