Emails not sending from Onebox
Нужна настройка почты?
Не получается настроить интеграцию с почтовым ящиком?
Вы всегда можете создать топик на нашем форуме и там описать сложившуюся ситуацию. Наши партнеры с радостью помогут в ее решении! Создать топик
Не получается настроить интеграцию с почтовым ящиком?
Вы всегда можете создать топик на нашем форуме и там описать сложившуюся ситуацию. Наши партнеры с радостью помогут в ее решении! Создать топик
All letters sent from the box do not reach recipients (export of products too). In the report sent emails are marked as successfully sent (+). What could be the reason and how to solve the problem? Thank you)
Original question is available on version: ru
Answers:
Good afternoon.
Your integration with the mailbox through which you send emails is not configured correctly.
When setting up integration with mail, I recommend checking the box
"Don't send emails from this email if SMTP is not available"
https://i.imgur.com/bFLe7R8.png
If you do not set this setting, then even if SMTP is not available,
the system will try to send a message using the mail method directly from the server.
With this method, errors are not returned and the system thinks that the letter has gone, but mail servers such letters
rejected or put in spam.
Now we see that the letters in the "History of sent emails" have not been sent.
https://i.imgur.com/TaDpYbU.png
Open reports /admin/report/-> logging -> smtp-2021-01-21.log and see the error
[2021-01-21 15:27:03]
[login] => lanita.shtor@gmail.com
[status] => error
[message] => Connect SMTP is Fail
in sendmail-2021-01-21.log
you can see that the method of sending smtp, to whom they tried to send, the subject.
This mailbox is also not parsed into a box
https://i.imgur.com/tKThMxW.png
Set up the mail integration correctly and everything will work.
Your integration with the mailbox through which you send emails is not configured correctly.
When setting up integration with mail, I recommend checking the box
"Don't send emails from this email if SMTP is not available"
https://i.imgur.com/bFLe7R8.png
If you do not set this setting, then even if SMTP is not available,
the system will try to send a message using the mail method directly from the server.
With this method, errors are not returned and the system thinks that the letter has gone, but mail servers such letters
rejected or put in spam.
Now we see that the letters in the "History of sent emails" have not been sent.
https://i.imgur.com/TaDpYbU.png
Open reports /admin/report/-> logging -> smtp-2021-01-21.log and see the error
[2021-01-21 15:27:03]
[login] => lanita.shtor@gmail.com
[status] => error
[message] => Connect SMTP is Fail
in sendmail-2021-01-21.log
you can see that the method of sending smtp, to whom they tried to send, the subject.
This mailbox is also not parsed into a box
https://i.imgur.com/tKThMxW.png
Set up the mail integration correctly and everything will work.
21.01.2021, 15:43
Original comment available on version: ru
Thanks for the answer! The integration is set up correctly, according to the recommendations here: https://crm-onebox.com/ru/support/email/62-kak-korrektno-podklyuchit-integratsiy... But still the Connect SMTP is Fail error... What else could it be?
22.01.2021, 13:13
Original comment available on version: ru
Fokin Vladimir Sergeevich
Client wrote:
Integration is set up correctly,
Good afternoon.
If everything was correct, then everything would work.
Apparently you have not completely gone through the process of enabling permission for google.
now the error is:
[ALERT] Please log in via your web browser: https://support.google.com/mail/accounts/answer/78754 (Failure) Too many login failures
Read what Google recommends here https://support.google.com/mail/accounts/answer/78754
Then:
1. You need to disconnect mail from the CRM for a day, since the system has already tried to connect many times to Google and for some period of time Google remembered and blocked you.
After 24 hours, need to do
2.https://myaccount.google.com/security
Allow access to non-secure devices
3. Follow the link
https://accounts.google.com/DisplayUnlockCaptcha
Click
In the letter that comes to the post office, confirm that it is you.
4. After that, just connect the integration again and everything will work) Provided that the accesses are really correct
22.01.2021, 15:00
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
