an error keeps popping up and mail doesn't go for some time MAP: Can not authenticate to IMAP server: Could not connect to ssl://outlook.office365.com:993: Connection timed out
This error constantly pops up, either for one email or for another connected to the box, and the mail doesn't go through for some time
MAP: Can not authenticate to IMAP server: Could not connect to ssl://outlook.office365.com:993: Connection timed out
Original question is available on version: ru
MAP: Can not authenticate to IMAP server: Could not connect to ssl://outlook.office365.com:993: Connection timed out
Answers:
Most likely, the mailer bans you once in a while, then unbans you. Turn off the limits on the number of connections or requests in the mailer and in theory everything will be ok
вчера, 13:30
Original comment available on version: ru
why does it ban? we are currently testing only 2 email addresses and a minimum number of letters in one application outlook.office365.com. Our outlook.office365.com is connected to other systems and does not ban them. Mail flies back and forth in 2-3 minutes in large volumes.
And during tests the box can’t even handle 2 emails with several letters?
Box definitely doesn't have any problems integrating with outlook.office365.com?
Are there any clients for whom the mail in the box on outlook.office365.com works as it should?
And during tests the box can’t even handle 2 emails with several letters?
Box definitely doesn't have any problems integrating with outlook.office365.com?
Are there any clients for whom the mail in the box on outlook.office365.com works as it should?
вчера, 13:47
Original comment available on version: ru
In support https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outloo... they write that there is such an error when you configure mail parsing in several places at the same time. Accordingly, you need to do the steps indicated there and try to fix the error.
вчера, 14:26
Original comment available on version: ru
We have mail parsing only in OneBox, from your link https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outloo... when configuring the system in the mail client. In our case, we use the MS Graph API.
вчера, 15:01
Original comment available on version: ua
How can this situation be fixed? Are there any cases where Microsoft 365 works with your system?
вчера, 15:05
Original comment available on version: ua
Let's look at your connection settings. That is, I need at least a link to the box.
There are no restrictions on outgoing connections on the server itself, VPN or anything similar that can affect outgoing requests?
There are no restrictions on outgoing connections on the server itself, VPN or anything similar that can affect outgoing requests?
вчера, 15:19
Original comment available on version: ru
Болотян Юрий Александрович
SheBo
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вчера, 15:27
SHEBO
There are not enough users in the topic, add more)
вчера, 15:32
Original comment available on version: ru
1)https://euroizol.1b.app/app/imap-new/settings/
2) There are no restrictions on the Exchange online mail server, we connect via the MS Graph application
3) When connecting to the SNTP service, you are automatically assigned the address smtp.office365.com, but if you look at learn microsoft, it should be different https://learn.microsoft.com/en-us/exchange/client-developer/legacy-protocols/how...
Do you have validation in your code and are you reading the token from there?
2) There are no restrictions on the Exchange online mail server, we connect via the MS Graph application
3) When connecting to the SNTP service, you are automatically assigned the address smtp.office365.com, but if you look at learn microsoft, it should be different https://learn.microsoft.com/en-us/exchange/client-developer/legacy-protocols/how...
Do you have validation in your code and are you reading the token from there?
вчера, 15:32
Original comment available on version: ua
The same authorization was passed for the mails a.svyrydenko and sales and absolutely identical access tokens were received, therefore the second one works and the first one does not. That is, authorization was made from one account for different mails, which as far as I understand is incorrect. I reset the access keys for both mails. Authorize under the owner of the mail first for a.svyrydenko, then log out of the account, go to sales and authorize under it again.
Authorization will occur after saving the mail settings in the box
Authorization will occur after saving the mail settings in the box
Donats
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5 USD from Юрий Александрович Болотян
вчера, 15:49
Original comment available on version: ru
why can't the box admin add employees' emails from his account and connect them to the contact center? does each employee need to log into his account and set up his email via the app https://euroizol.1b.app/app/email/?
вчера, 15:53
Original comment available on version: ru
And how else can it work if we use MS Graph technology and the connection goes to one arrested application in Azure?
вчера, 15:59
Original comment available on version: ua
Shchetkin Moshe wrote:
why can't the box admin add employees' emails from his account and connect them to the contact center? does each employee need to log into his account and set up his email via the app https://euroizol.1b.app/app/email/?
OAuth is an authorization standard (scheme) that provides a third party with limited access to a user's protected resources without transmitting the user's login and password to the third party.
Well, this is exactly the principle by which oauth works) You must log in as the required user and provide access to your "resource" instead of entering a password.
вчера, 16:05
Original comment available on version: ru
Log in as the email owner first for a.svyrydenko, then log out of the account, go to sales and log in again
didn’t help now IMAP: Can’t authenticate to IMAP server: AUTHENTICATE failed.
didn’t help now IMAP: Can’t authenticate to IMAP server: AUTHENTICATE failed.
вчера, 16:56
Original comment available on version: ru
Болотян Юрий Александрович
SheBo
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let him cook
OneBox production wrote:
The same authorization was passed for the mails a.svyrydenko and sales and absolutely identical access tokens were received, therefore the second one works and the first one does not. That is, authorization was made from one account for different mails, which as far as I understand is incorrect. I reset the access keys for both mails. Authorize under the owner of the mail first for a.svyrydenko, then log out of the account, go to sales and authorize under it again.
Authorization will occur after saving the mail settings in the box
Please tell me - IMAP: Can not authenticate to IMAP server: AUTHENTICATE failed means that the problem is with incorrect data (login, password, directory ID (Microsoft Outlook)?
сегодня, 08:20
SHEBO
Original comment available on version: ru
Болотян Юрий Александрович
SheBo
SheBo
SHEBO
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Bolotyan Yuri Alexandrovich
SheBo wrote:
let him cook
OneBox production wrote:
The same authorization was passed for the mails a.svyrydenko and sales and absolutely identical access tokens were received, therefore the second one works and the first one does not. That is, authorization was made from one account for different mails, which as far as I understand is incorrect. I reset the access keys for both mails. Authorize under the owner of the mail first for a.svyrydenko, then log out of the account, go to sales and authorize under it again.
Authorization will occur after saving the mail settings in the box
Please tell me - IMAP: Can not authenticate to IMAP server: AUTHENTICATE failed means that the problem is with incorrect data (login, password, directory ID (Microsoft Outlook)?
thank you
сегодня, 14:47
SHEBO
Original comment available on version: ru
What thanks? I'm telling you that you didn't go into this imap, didn't save it, and didn't log in further using the oauth link
сегодня, 15:19
Original comment available on version: ru
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