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Can't send email from box

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Куприян Владислав Валерьевич
Baza.cn.ua / Integrator (FOP Kupriyan)
Showed that sent, but the letter did not come
1. Why does the send date field write the creation date https://prnt.sc/ukq7b5 I looked at the report at 00:10 there was no plus sign yet, somehow it is not logical to copy the creation date into the send date field why is that so?
2. Why sent only after 10-15 minutes?
3. Why didn't the letter arrive, but the system doesn't report it anywhere?
21.09.2020, 00:18
Original comment available on version: ru


3. Why didn't the letter arrive, but the system doesn't report it anywhere?

At the moment, OneBox does not track "reached or not reached" in any way. He only "blows the letter into SMTP", after that he puts a "+" and that's it.
For delivery, the delivery report is the responsibility of the STMP server.
Regular SMTP does not do this.
If you need to track deliverability and analyze the causes of an error, then you need to use something like SendPulse SMTP and look at reports / reasons there.
21.09.2020, 08:52
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru


2. Why sent only after 10-15 minutes?

We can't really answer here.
There may be several reasons:
1. cron was launched later due to a bunch of automations (hardly, the box is new and clean)
2. Failed to connect to SMTP (for example, SMTP itself is dumb and did not allow you to receive a letter or connect to it). It happens, we don’t log it in any way and we won’t know about it in any way.

1. Why does the date of creation write in the send date field

This is not the date when the letter was sent, but the date when it is scheduled to be sent.
The nuances of a crooked translation.
CRM might queue an email at 00:00, but schedule it to be sent at 01:15.
21.09.2020, 08:56
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru

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