Post completion

[quote] Is it possible to fix this? [/quote] How many recipients you specify - so many letters will be in the events. This is the normal logic of work for further operating with events regarding a particular contact.

The problem here is that when you send a letter from a mailer and specify several recipients, they are interconnected, and letters are sent as copies, each recipient sees other recipients. And when you send a letter from the box and specify several recipients, then these are completely different letters and the client receives it as a personal one, does not see that other contacts have received it.

[quote] And when you send a letter from the box and specify several recipients, then these are completely different letters and the client receives it as a personal one, does not see that other contacts have received it. [/quote] send where? everywhere the logic can be different depending on the functionality - for example, it can replace contact variables when sending (when sending to several contacts) - here are a few sends

I tested - it works. Unexpected but true: From contact card [file]10321[/file] Through the process also works [file]10322[/file] So perhaps the essence of the topic is that these letters are combined into one event ...

Colleagues, of course it should be one event. If you used Outlook, gmail, and indeed any modern mail - nowhere is there such a thing that letters with a copy go to recipients separately.

[quote] Colleagues, of course it should be one event. [/quote] In our understanding, as product architects, it shouldn't. [quote] If you used Outlook, gmail, and indeed any modern mail - nowhere is there such a thing that letters with a copy go to recipients separately. [/quote] If we were talking about a mail client - this objection would be appropriate. But OneBox is not an email client, and Event List is not an email client. Concerning the mail server - 1 letter is sent in the case when there is no need for separate sending due to the difference in content relative to the client.

Maxim, thanks for the detailed answer! In general, everything is clear. Just one question - in the OS, in the Mail block, everything works the same way as it does now in MVP, or is it closer to our understanding of how it should work?