Change the order of fields when entering parcel sizes for New mail

What if another client appears and says that he is more comfortable as it is now? Return back?
For out of a huge number of clients who use NP, you are the first to declare this.

I just don’t understand why you made the fields in the CPM that differ in order from the new mail, in all other CRM systems it’s done like in Nova Poshta
others could just put up
about returning, you could just check the field order integration, let's say that could help the issue significantly, and then you would see for yourself how many people would switch to the new mail parameters

I will explain the logic why first it is long and then everything else
first, the large side is always measured - that is, it is long, and then the width and height, and the order of the numbers goes from larger to smaller, and here it turns out first a small number and then a large one and again small ... confusing
Therefore, this method is accepted as a standard - this is called ergonomics, which guides interface developers, including other CRM systems.
That is, instead of making the functionality of changing the order of lines, you simply place all the responsibility and negativity on those people who just want convenience and an accepted universal standard, cool)
but about visual comfort - when you yourself arrange dozens of parcels with this measurement method, then we'll talk), it's like swapping the clutch and brake pedal in a car with a manual gearbox ...

this situation reminds me of the situation with the date format ... how many people have already contacted you to change the date format to the usual one in the CIS) and for this you even made an auditors contest where you checked the ergonomics and logic of your interfaces ..

If we do all the "Wishlist" of our customers, the product will turn into an even more complex tool, because instead of the obvious, there will be some incomprehensible settings, etc.
I pointed out that we are not opposed to swapping the fields - but on the condition that it will be necessary not only for you alone. For now users are accustomed to the current location and if this does not create problems for them, we will change it.

Very interesting reading, given that they did 1 in 1 as in the new mail https://prnt.sc/whk3yp at the time of completion))