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Orders with prom are not taken

Urgently need help to restore the system to full capacity.
From Saturday evening (02/13/2021) orders from prom.
crm.smartid.com.ua
Original question is available on version: ru

Answers:

Good day! At the moment I see that for your system Prom gives an error 401 Not Authenticated 401 Not Authenticated This server could not verify that you are authorized to access the document you requested. Either you supplied the wrong credentials (eg, bad password), or your browser does not understand how to supply the credentials required. Not Authenticated .
It can occur in cases when the Api-key PROM has expired. Request an api-key from Promua support and paste it in the integration settings /admin/shop/integrations/promua-new/control/ (select the necessary integration on the right in the list).
14.02.2021, 19:17
Original comment available on version: ru

Thanks for your help in resolving the issue
15.02.2021, 10:44
Original comment available on version: ru

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