Promo orders are not loaded selectively (may not be loaded for a couple of days)

Here is an example of such orders Here he is on the prome [file]16773[/file] And in srm there is no ego https://sara.1box.link/app/workflowtype-order/?filtershowprocess=&filtercode1c=202902412&ok=1 This integration is used to receive orders https://sara.1box.link/app/promua-new/settings/ [file]16774[/file] And there is a second same order from the second store on the prome [file]16775[/file] This is the integration [file]16776[/file] What's the problem, we get negative reviews because the orders simply don't fall in the mail