Order statuses are not updated in Prom.Ua
Good day!
Actions in the process do not work:
PromUA / Send order status.....(Accepted Fulfilled, Canceled and others).
When moving to a stage with these actions, orders on the marketplace do not change their status from New.
The integration works - orders are created in the box, the token was updated a few weeks ago.
In addition, there is another question: are there actions to transfer the EN number of Nova Poshta to Prom.Ua?
Because it found the effect only on the contrary — import from Prom.Ua into the box. How does the action: PromUA / Save the delivery declaration number of the current process?
https://strikeshop.com.ua/admin/shop/workflowstatus/2210/action/new/
Original question is available on version: ua
Actions in the process do not work:
PromUA / Send order status.....(Accepted Fulfilled, Canceled and others).
When moving to a stage with these actions, orders on the marketplace do not change their status from New.
The integration works - orders are created in the box, the token was updated a few weeks ago.
In addition, there is another question: are there actions to transfer the EN number of Nova Poshta to Prom.Ua?
Because it found the effect only on the contrary — import from Prom.Ua into the box. How does the action: PromUA / Save the delivery declaration number of the current process?
https://strikeshop.com.ua/admin/shop/workflowstatus/2210/action/new/
Answers:
Karina wrote:
How does the action: PromUA / Save the delivery declaration number of the current process?
This is exactly the action you need to upload the invoice to prom.
If you have everything configured as standard, then you need to select the site and match the order number to the external ID
19.07.2022, 19:40
Original comment available on version: ua
Thank you!
Part of the question remains open regarding the action of PromUA / Send order status....
When moving to a stage with these actions, orders on the marketplace do not change their status
Part of the question remains open regarding the action of PromUA / Send order status....
When moving to a stage with these actions, orders on the marketplace do not change their status
21.07.2022, 16:18
Original comment available on version: ua
How do you import orders? can you give a screenshot of the settings?
21.07.2022, 17:27
Original comment available on version: ua
Are all statuses not updated or only individual ones?
Can you provide an example of how the stage actions are configured, or a system access and status example?
If all other actions work correctly, then the problem is most likely in the action settings in the stage.
You can also set up a click procedure to set only the status change on the order and try to switch the status of one particular order manually.
Can you provide an example of how the stage actions are configured, or a system access and status example?
If all other actions work correctly, then the problem is most likely in the action settings in the stage.
You can also set up a click procedure to set only the status change on the order and try to switch the status of one particular order manually.
22.07.2022, 10:43
Original comment available on version: ua
Is there any way to access your system? What is your OS?
26.07.2022, 13:38
Original comment available on version: ua
26.07.2022, 13:48
Original comment available on version: ua
I am sending the access to the mail, thank you
26.07.2022, 14:10
Original comment available on version: ua
I wrote back yesterday, there is no access to change statuses (the order can be received without any problems)
28.07.2022, 11:05
Original comment available on version: ua
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